Jolene Kiehnau
Midlothian,VA
Summary
Dynamic and dedicated customer-focused professional with a proven ability to thrive in diverse working environments. Strong team player who excels independently, bringing a fresh perspective to every task. Skilled in building rapport with customers from all backgrounds, leveraging exceptional communication abilities to foster positive relationships. Known for a naturally positive attitude and enthusiasm, consistently contributing to a vibrant workplace culture.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Front desk receptionist
Scents Of Serenity Organic Spa
09.2024 - Current
- Opening and closing the spa.
- Scheduling appointments.
- Checking clients in and out.
- Responding to emails and voicemails.
- Setting up and cleaning down the sauna and soaking tub.
- General cleaning duties.
Front desk receptionist
Salon Sage
01.2023 - 01.2024
- Opening and Closing the salon.
- Answering the phone and scheduling appointments.
- Dealing with complaints
- Responding to emails and voicemails.
- Stock taking.
- Helping out in the salon if needed.
- Moved to California for my husbands work 01/2024 - 09/2024
Spa Therapist
LUSH Spa
11.2014 - 06.2019
- It was my goal to get back into my passion for therapeutic massage and I was delighted to have been successful in my application. I thoroughly enjoyed my training in Poole and I knew I had made the right decision. Having completed my training, I took up my position in Bath where my knowledge of LUSH products and treatments have expanded and my dedication to the LUSH products and ethos has further developed.
Spa Therapist
LUSH Spa
11.2015 - 02.2016
- I was lucky enough to re-locate to The LUSH Spa Hong Kong for 10 weeks to help with the opening of the new spa
Customer Service Advisor
Aspace
04.2011 - 11.2014
- I chose this position to gain more experience in an administrative and customer services role. This role has involved dealing with a regular heavy workload, involving answering calls according to targets, dealing with orders, complaints, deliveries, general queries, and other sales queries. Daily, I deal with customers, suppliers, transporters, manufacturers, advertising agents, and other various service providers.
Beauty Therapist
Beauty Matters
07.2008 - 04.2011
- This role involves the following duties: Appointment Bookings, Managing my own Client List, Waxing, Manicures and Pedicures, Eye. Treatments, Make Up Treatments, Massage, Facials, Cleaning of the Salon and Equipment, Reception Duties and as a Key Holder, the Opening and Closing of the Salon. Another role in the position is the upselling of products to clients.
Travelling
Sweden
07.2007 - 07.2008
- During this period I took some time out and visited close family friends in Sweden, enjoying and experiencing a different culture.
Beauty Therapist
Just Beauty
06.2006 - 07.2007
Checkout Assistant
Somerfield Stores
02.2001 - 08.2003
Education
NVQ Level 2 & 3 - Beauty Therapy
Trowbridge College
Wiltshire01.2005
GCSE’s - English Language, English Literature, Maths, Science, Geography, German, Dance
Kingdown School
Warminster01.1997
Skills
- Appointment scheduling
- Customer service
- Complaint resolution
- Email correspondence
- Client check-in/out
- Time management
- Telephone etiquette
- Record keeping
- Attention to detail
- Problem-solving skills
- Reception duties
Certification
NVQ Level 3 Beauty Therapy
Timeline
Front desk receptionist
Scents Of Serenity Organic Spa
09.2024 - Current
Front desk receptionist
Salon Sage
01.2023 - 01.2024
Spa Therapist
LUSH Spa
11.2015 - 02.2016
Spa Therapist
LUSH Spa
11.2014 - 06.2019
Customer Service Advisor
Aspace
04.2011 - 11.2014
Beauty Therapist
Beauty Matters
07.2008 - 04.2011
Travelling
Sweden
07.2007 - 07.2008
Beauty Therapist
Just Beauty
06.2006 - 07.2007
Checkout Assistant
Somerfield Stores
02.2001 - 08.2003
GCSE’s - English Language, English Literature, Maths, Science, Geography, German, Dance
Kingdown School
NVQ Level 2 & 3 - Beauty Therapy
Trowbridge College
Additional Information/Interests
Full clean driving License., Spiritual healing, travel & exercising