Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Noell Maccue

Streator,IL

Summary

Efficient, hard-working individual with a long history of administrative office duties. I have worked in an office setting for over ten years, which included many tasks, including answering the phone, passing calls, handling, entering and filing paperwork and I possessed the knowledge of every task assigned, whether it was my task or not, and helped whenever needed. Enthusiastic Retail Service Specialist with many years of multi-faceted experience meeting customer needs at retail chain store. Patient, detail-oriented retail service expert with listening and analysis skills to point customers to ideal products, win return business and exceed sales goals consistently. Dedicated to mastery of store products, services, and policies for optimum customer service.

Overview

11
11
years of professional experience

Work History

Retail Customer Service Associate

Oreily's Auto Parts
Streator, IL
04.2022 - Current
  • Greeted customers in a friendly and professional manner.
  • Provided assistance to customers with product selection and pricing.
  • Assisted in the organization of merchandise on store shelves.
  • Processed customer payments accurately and efficiently.
  • Monitored stock levels and restocked shelves as necessary.
  • Operated POS system proficiently to process transactions quickly and accurately.
  • Answered phone calls in a timely fashion while providing excellent customer service skills.

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Creditor's Discount & Audit Collection Agency
Streator, Illinois
08.2013 - 06.2021
  • I was responsible for researching debtors that refused to pay, find their employments, verifying their contact info, and collecting data on their assets
  • In addition, I handled the bankruptcies in which I noted and closed out the account, I marked accounts when we received a return letter, in turn which I also used a software called TLO to find a new address to send a new letter
  • I helped enter new accounts into the system if needed, I was able to process the payments, and balance the day out, and I also handled the incoming credit disputes that we received from E-Oscar

Education

Basic -

Streator Township High School
Streator, Illinois
05.2000

Skills

  • Typing 50 WPM
  • Knowledge in Excel
  • 10 key speed/number pad 9000 KPH
  • Multi-tasking
  • Customer care

Languages

English

Timeline

Retail Customer Service Associate

Oreily's Auto Parts
04.2022 - Current

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Creditor's Discount & Audit Collection Agency
08.2013 - 06.2021

Basic -

Streator Township High School
Noell Maccue