Dynamic professional with expertise in customer relationship management and service efficiency. Proven ability to resolve inquiries and enhance onboarding processes, thereby improving customer satisfaction and team performance.
Overview
3
3
years of professional experience
Work History
Closing Expert
Target
Ashwaubenon, Wisconsin
11.2023 - Current
Resolved customer inquiries and delivered exceptional service to enhance customer satisfaction.
Collaborated with team to streamline merchandise restocking for improved inventory management.
Trained new team members on operational procedures to enhance onboarding process.
Shift Leader
Dairy Queen Grill & Chill
Seymour, Wisconsin
11.2022 - 11.2023
Supervised daily operations, enhancing service efficiency and ensuring product quality.
Delegated tasks to employees, monitoring activities to ensure timely task completion.
Trained front-of-house staff on restaurant policies and procedures, fostering positive customer experiences.
Resolved customer complaints promptly and professionally.
Implemented health and safety procedures to maintain a clean work environment.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.