Noelle Cramer
Layton,UT
Summary
Successful Training Store Manager Have helped in the development and training of multi levels of team members with our company. Have developed and maintained positive, fun atmospheres at my restaurants. Inspiring my teams to be driven and influencing those around me to always be positive and strive to be the best while Representing our Wendy's Brand with everything we do. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience in management at many levels Recognized for exemplary customer service and team collaboration.
Overview
12
12
years of professional experience
Work History
General Manager
Wendys Restaurant
Roy, UT
11.2012 - Current
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Trained employees on duties, policies and procedures.
- Maintain High Satisfaction Rating in our Voice of Customer System with low ZOD's by Resolving any customer complaints quickly and maintaining high quality standards of service.
- Provide leadership, insight and mentoring to newly hired employees for multiple stores and to develop knowledge of all company processes and procedures.
- Provided guidance and support to subordinate managers in order to foster a positive atmosphere throughout the organization.
- Enhanced operational performance of excellences by developing team strategies, following Wendy's systems and procedures.
- Led employee evaluations with constructive feedback to boost performance.
- Ensures compliance with local health department regulations regarding food safety standards. Earning 2 back to back 100's on ECO Sure Audits.
Launch Manager
Autoliv ASP
Ogden, UT
- Maintained strong relationships with external partners involved in the launch process.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Implemented processes and procedures related to product launches across multiple departments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed cross-functional teams to ensure successful product launches with multi level teams from president of operations to production teams on time and within budget.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Quality Assurance Inspector
Thiokol
Clearfield, UT
- Conducted tests on components and finished products to verify conformance to specifications.
- Completed non-destructive tests and conducted continuous inspections.
- Collaborated with other departments within the organization, including engineering, manufacturing, sales, in order to resolve any issues related to product quality.
- Verified that all manufactured parts met design tolerances using precision measuring instruments such as calipers and micrometers.
- Adhered strictly to ISO 9001 Quality Management System standards at all times.
- Inspected Space Shuttle Rocket Motors during and after manufacturing.
- Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Made adjustments to equipment or calibrated instruments to required tolerances.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
Education
Some College (No Degree) - Social Work
Weber State University
Ogden, UTSkills
- Brand Champion
- People Developer
- Relationship Building
- Supervision and Training
- Results Leader
- Staff Development
- Goal Driven
- Disciplined
- Loyal
- Training and Coaching
Accomplishments
- GM of quarter 2021
- Sales Record 2022
- 2023 Core Value Nominee
Timeline
General Manager
Wendys Restaurant
11.2012 - Current
Launch Manager
Autoliv ASP
Quality Assurance Inspector
Thiokol
Some College (No Degree) - Social Work
Weber State University