Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Food/Consumables Team Lead
Walmart
Cranberry Township, PA
01.2022 - Current
Motivated staff through positive reinforcement techniques.
Maintained accurate records of employee attendance and task completion times.
Delegated tasks appropriately according to individual skill sets.
Offered training and support to keep team members motivated and working toward objectives.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Reviewed completed work to verify consistency, quality and conformance.
Identified opportunities for process improvements, implementing changes when required.
Analyzed data from various sources to identify trends or patterns in customer behavior.
Rotated through series of different stations based on team needs.
Stocking Team Lead (Second Shift)
Walmart
Cranberry Township, PA
03.2021 - 01.2022
Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Developed strategies to increase team productivity and improve customer service levels.
Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Trained new staff in relevant processes and procedures.
Monitored team performance against targets, taking corrective action where necessary.
Delegated tasks appropriately according to individual skill sets.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Produce Specialist
Wal-Mart
Cranberry, Pa
06.2019 - 03.2021
Receives, process, log, certifies quality of fresh produce
A hard worker was moved to do inventory of the produce department
Multitasked, unloads trucks, stock produce and the meat department flawlessly
Safety oriented, instrumental in improving the safety of the department for the customers
Go Getter, worked extra hours to get the department through a inspection with no errors
Supervisor’s goto person, when they need something done correct
Exceptional work ethics, comes to work prepared and ready to work, needs no supervision
Sets the Example for the department in Standards, including professionalism
Selfless Worker, constantly willing to stay to get job done, regardless of personal situations
Whole package, Supervisor constantly expresses how great of worker and person.
College Basketball Player
Geneva College Career Development
Beaver Falls , PA
08.2015 - 05.2020
Practiced shooting techniques to improve accuracy, speed, and form.
Analyzed opponents' strengths and weaknesses to devise game plans.
Conducted drills to refine ball-handling, passing, shooting, and rebounding skills.
Participated in pre-game warm-ups to prepare mentally and physically for competition.
Motivated teammates by providing positive reinforcement both on and off the court.
Demonstrated sportsmanship at all times while representing the college basketball program.
Managed emotions under pressure in order to stay focused on winning.
Encouraged team spirit by leading cheers from the sidelines.
Respected referees' decisions even when they did not go in favor of the team.
Demonstrated commitment and responsibility towards fellow players and coaches through genuine respect and dedication to sport.
Memorized team strategies, plays and formations.
Exercised strong leadership skills and practiced self-discipline on and off field.
Shift Supervisor
Dunkin Donuts
Hickory, NC
06.2016 - 12.2018
Supervised the entire shift ensuring everything got done
Great person Opened the store 5 days a week
Fast learner, took minimal training to complete the myriad of menu items
Led the shift with no safety violations
Customer reviews were constantly good, customers returned daily.
Summer Basketball Camp Counselor
Hopewell High School
Aliquippa, PA
08.2011 - 08.2015
Assisted in the development and implementation of daily basketball drills and activities.
Organized and supervised games, tournaments, and other recreational activities.
Encouraged participation by demonstrating enthusiasm for the game of basketball.
Assisted in developing team spirit among players through group activities or drills.
Demonstrated respect for all participants regardless of their ability level or background.
Ensured that all equipment is stored securely after use and maintained cleanliness of the gymnasium.
Conducted demonstrations on proper techniques for various basketball moves.