Kimberlee Carbone
Monaca,PA
Summary
Results-driven professional with extensive experience in supervising daily operations and maintaining compliance. Demonstrated skills in conflict resolution and effective communication, ensuring customer satisfaction and a high standard of service delivery.
Overview
19
19
years of professional experience
Work History
Shift Lead Manager
Long John Silver's
Rochester, Pennsylvania
05.2022 - 01.2026
- Supervised daily operations, ensuring compliance with company standards and elevating service quality.
- Managed daily cash intake by accurately counting registers and preparing bank deposits to ensure financial accuracy.
- Managed inventory levels and ordered supplies to ensure stock availability.
- Trained and mentored new team members on service protocols, enhancing team knowledge and efficiency.
- Resolved customer complaints by actively listening and providing effective solutions.
- Monitored food preparation processes to guarantee quality standards.
- Addressed any issues or concerns raised by staff during shifts.
PCA
Help At Home Health Care
New Castle, Pennsylvania
04.2015 - 02.2022
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Supported clients in daily living activities and personal hygiene to enhance comfort and dignity.
- Facilitated client mobility and transportation to improve access to essential services.
- Ensured clean and safe living environment for clients to promote well-being and health.
- Prepared meals according to dietary guidelines.
- Documented client progress and care details in daily logs.
Office Assistant
Rapid Construction
New Castle, Pennsylvania
03.2007 - 10.2015
- Coordinated schedules and appointments for construction meetings and client consultations, ensuring timely communication and organization.
- Managed daily office operations to support project teams effectively.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Facilitated procurement processes for office supplies and construction materials, maintaining adequate inventory levels to support project needs.
- Communicated with subcontractors to relay project updates and requirements, enhancing collaboration and project alignment.
Education
Bachelor of Science - Criminal Justice
ITT Technical Institute
Youngstown, OH06-2012
Skills
- Inventory management
- Staff training
- Quality assurance
- Cash handling
- Compliance monitoring
- Customer relationship management
- Reporting and documenting
- Relationship building
- Opening and closing procedures
- Handling customer complaints
- Shift checklists
- Handling complaints
Timeline
Shift Lead Manager
Long John Silver's
05.2022 - 01.2026
PCA
Help At Home Health Care
04.2015 - 02.2022
Office Assistant
Rapid Construction
03.2007 - 10.2015
Bachelor of Science - Criminal Justice
ITT Technical Institute