Michelle Tampellini
Palm Beach
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Resourceful professional in manufacturing supervision with a knack for driving productivity and completing tasks efficiently. Skilled in workflow optimization, quality control, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and workforce management.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Shift Lead Manager
Captain Ds Seafood Restaurants
Panama City
09.2024 - Current
- Supervised daily restaurant operations and ensured compliance with safety regulations.
- Trained new team members on customer service and food preparation standards.
- Managed inventory levels and coordinated supply orders for kitchen and dining areas.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
- Monitored food quality and presentation to meet company standards consistently.
- Implemented cleaning procedures to maintain a safe and sanitary work environment.
- Collaborated with management to enforce policies and improve operational efficiency.
- Addressed any issues or concerns raised by staff during shifts.
- Adhered to all health and safety guidelines while managing the shift.
- Inspected equipment before use to ensure it was functioning properly.
- Managed daily cash intake by counting out registers and tabulating profits.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Reviewed financial statements to meet targets during shift.
Front Desk Receptionist
Holliday Inn
Hollywood
07.2021 - 02.2024
- Managed phone inquiries and directed calls to appropriate departments.
- Coordinated room bookings and ensured accuracy in reservations system.
- Handled guest complaints professionally, escalating issues when necessary.
- Assisted guests with concierge services, including transportation and dining recommendations.
- Processed payments and managed cash transactions efficiently.
- Collaborated with housekeeping to ensure timely room availability for guests.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Employee Trainer/Customer Service Representative
First Choice Medica
Delray Beach
04.2017 - 02.2021
- Developed training materials for various medical procedures and technologies.
- Conducted workshops to enhance employee knowledge and skills in patient care.
- Facilitated onboarding sessions for new hires to ensure smooth transitions.
- Evaluated training programs to improve effectiveness and engagement levels.
- Maintained up-to-date records of all employee trainings completed.
- Monitored progress of employees after training sessions to ensure successful implementation of learned skills.
- Provided support for individual employees who had difficulty grasping concepts during instruction sessions.
- Collaborated with management teams to develop strategies that would maximize the impact of trainings.
- Explained goals and expectations required of trainees.
- Negotiated contracts with clients for desired training outcomes, fees or expenses.
- Contacted customers about potential service upgrades, new services and account changes.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Surpassed sales goals through implementation of successful marketing strategies.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Housekeeper
Merry Maids
Boca Raton
11.2015 - 07.2017
- Cleaned residential spaces using company-approved techniques and tools.
- Organized cleaning supplies and equipment for efficient workflow.
- Ensured adherence to safety and sanitation standards on each job site.
- Communicated with clients to understand specific cleaning needs and preferences.
- Trained new staff on proper cleaning procedures and equipment use.
- Executed deep cleaning tasks, including carpets, upholstery, and appliances.
- Collaborated with team members to complete large-scale cleaning projects efficiently.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Associate of Science - Business Administration
Lincoln College of Technology
West Palm Beach, FL 07.2014 - 07.2017
Skills
- Inventory management
- Customer service
- Employee training
- Regulatory compliance
- Food safety
- Cash handling
- Staff supervision
- Conflict resolution
- Quality control
- Time management
- Team leadership
- Communication skills
- Problem solving
- Rules enforcement
- Team motivation
- Energetic and enthusiastic
- Decision-making
- Payment processing
- Flexible schedule
- Inventory management software
Timeline
Shift Lead Manager
Captain Ds Seafood Restaurants
09.2024 - Current
Front Desk Receptionist
Holliday Inn
07.2021 - 02.2024
Employee Trainer/Customer Service Representative
First Choice Medica
04.2017 - 02.2021
Housekeeper
Merry Maids
11.2015 - 07.2017
Associate of Science - Business Administration
Lincoln College of Technology
07.2014 - 07.2017