Summary
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Noelle Hersom

Franklin,TN

Summary

Dynamic Account Manager with a proven track record at McKesson, excelling in client relations and customer service. Enhanced client satisfaction and retention through strategic relationship building and effective problem resolution. Skilled in account management and collaboration, driving revenue growth by identifying upsell opportunities and implementing tailored account plans.

Work History

McKesson

Account Manager
06.2003 - Current

Job overview

  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
  • Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.

First Quality

Sales Ambassador
02.2010 - 05.2013

Job overview

  • Seamlessly transitioned between different roles within the sales team as needed, proving adaptability and versatility in driving success across various functions.
  • Delivered compelling sales presentations, showcasing the unique benefits of company products and services.
  • Participated in industry trade shows and networking events to expand professional connections and generate new leads for the business.
  • Developed distributor relationships to exceed sales and revenue goals

Education

University of Oregon
Bend, OR

Bachelor Of Science from Social Services
06.2007

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relation

Accomplishments

Rookie of the year Award

Courage Award

Gem Award nominee

EOS team leader

Timeline

Sales Ambassador

First Quality
02.2010 - 05.2013

Account Manager

McKesson
06.2003 - Current

University of Oregon

Bachelor Of Science from Social Services
Noelle Hersom