Noelle Jones
Dunnellon
Summary
Seasoned Senior Account Manager in Commercial Lines with 10+ years of construction insurance experience, offering specialized expertise in risk assessment, underwriting support, and client relationship management. Proven track record of optimizing workflows, strengthening client retention, and delivering tailored insurance solutions through strategic planning and effective execution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Commercial Lines Senior Account Manager
Insurance Office Of America
Ocala
04.2020 - Current
- Managed client relationships and addressed inquiries for commercial insurance policies.
- Developed and implemented new strategies to increase customer satisfaction.
- Worked closely with producers and brokers on new business opportunities while maintaining current accounts.
- Manage existing book of business approximately 170 policies from about 45 total accounts; total of ~$6,275,000 in premium.
- Trained junior account managers on client management and insurance procedures.
Commercial Lines Insurance Agent
Bird Insurance Group
Dunnellon
04.2018 - 04.2020
- Educated clients about insurance products and terms during consultations.
- Developed relationships with clients to enhance customer satisfaction and retention.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Customer Service Representative
The Hagar Group
Crystal River
04.2015 - 04.2018
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders and managed customer accounts efficiently.
- Maintained accurate records of customer interactions and transactions.
Education
Bachelor of Arts - Business Administration
College of Central Florida
Ocala, FLAssociate of Arts - Business Administration
College of Central Florida
Ocala, FLSkills
- EPIC Agency Management
- AMS360
- Microsoft Forms
- Microsoft Teams
- Microsoft Powerapps
- Microsoft Excel
Certification
- Florida 2-20 License #W376574
- California Property and Casualty License # 4266725
- Construction Risk and Insurance Specialist (CRIS)
- Certified Builder Industry Associate (CBIA) – Builders Association
Timeline
Commercial Lines Senior Account Manager
Insurance Office Of America
04.2020 - Current
Commercial Lines Insurance Agent
Bird Insurance Group
04.2018 - 04.2020
Customer Service Representative
The Hagar Group
04.2015 - 04.2018
Bachelor of Arts - Business Administration
College of Central Florida
Associate of Arts - Business Administration
College of Central Florida