Monique Lowe
Whittier,CA
Work Preference
Summary
Reliable and diligent professional with 22 years of expertise in commercial insurance, pursuing senior account manager position.
Overview
22
22
years of professional experience
Work History
Commercial Lines Senior Account Manager
SIP Insurance/Foundation Risk Partners
09.2021 - Current
- Cultivated professional relationships with client base preserving retention and longevity
- Assessed client needs and risk exposure to determine appropriate and sufficient coverage solutions
- Deployed account rounding measures on existing book of business
- Managed daily processing of mail, emails, and phone calls from customers, producers, and carriers for prompt servicing
- Crafted marketing submissions to carriers for renewal and new business quotes
- Formulated proposals and executed renewal presentations with clients
- Organized bind orders and issued proofs of insurance with endorsements for client and holder delivery
- Evaluated incoming certificate requests and contracts for insurance requirements while comparing against existing policies to identify potential coverage gaps
- Revised existing policies to align with clients' evolving risk exposures
- Evaluated carrier loss control inspection recommendations and navigated clients through completion process
- Reviewed audits of policies for accuracy to enable corrections between client and carrier
- Conducted internal mid-term audits with clients
- Meticulously sustained necessary data within agency management system to ensure compliance with corporate guidelines
- Coordinated premium finance contracts for clients
- Secured premiums prior to effective date of coverage
- Managed cancellation requests from carriers and clients
- Completed payment reconciliation on AB and DB policies if requested by clients
- Honored as employee of month across five different years
- Served on in-house efficiency committee to identify procedural pain points
- Chosen for AM shadowing and delivered presentations throughout agency's summer intern program
Small Business Unit Account Manager
United Agencies/SIP Insurance
12.2017 - 09.2021
- Developed framework for curating agency's inaugural in-house high volume SBU book of business
- Surpassed company-defined retention goals
- Executed operations and decision-making in self-directed work environment
- Analyzed each policy to identify under-insured limits and coverage, adjusting policies accordingly
- Evaluated customer needs and exposures to select appropriate insurance products
- Documented precise and efficient records within operating system
- Cultivated and sustained robust working relationships with carrier professionals within assigned territory
- Cultivated enduring relationships with customers through effective communication and prompt responses, resulting in long-term loyalty and an expanded client base
Assistant Account Manager
HMBD Insurance, Inc.
08.2015 - 12.2017
- Initially started in a support role strictly providing processing assistance to AM's on two books of business
- Issued auto id cards and proofs of insurance
- Submitted change requests to carriers
- Tracked notices of cancelation and reinstatement
- Processing support role expanded to online rating, audit disputes, complex submissions, proposals and claim matters
- Extended further desk support when fellow AM's were out of office
Education
Life Science (Dietetics and Nutrition)
Pasadena City College
Pasadena, CA2004
Sociology
Georgia Southern University
Statesboro, GA12-1990
Diploma - undefined
Jonesboro High School
Jonesboro, GA01-1989
Skills
- OneEpic agency management system
- MS Teams and Office suite
- Risk assessment expertise
- End-to-end account servicing
- Focus on client satisfaction
- Client relationship building
- Relationship management
- Self-starter
- Excellent verbal and written communication
- Detail oriented documentation
Fast typing skills
Microsoft Office Suite and Teams proficiency
Copilot and internet navigation
Excellent written and verbal communication
Strong, detail oriented documentation
Dependable and organized team member
Certification
- CA DOI, P&C Insurance License No. 0E79769
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Languages
English
Native or Bilingual
Interests
Music & Concerts
Cooking
Wine
Los Angeles Dodgers
Karaoke
True crime TV
Quality time with family & friends
Spa days
Iced Coffee
Crafting
Software
Adobe
Teams Copilot
MS Office Suite
MS Outlook
OneEpic
MS Edge
Fulcrum
Ring Central
Timeline
Commercial Lines Senior Account Manager
SIP Insurance/Foundation Risk Partners
09.2021 - Current
Small Business Unit Account Manager
United Agencies/SIP Insurance
12.2017 - 09.2021
Assistant Account Manager
HMBD Insurance, Inc.
08.2015 - 12.2017
Sociology
Georgia Southern University
Diploma - undefined
Jonesboro High School
Life Science (Dietetics and Nutrition)
Pasadena City College