Noelle Lombardo
Mt. Pleasant,SC
Summary
Driven and detail-oriented professional with a proven track record at Upstream Rehabilitation, adept in data entry and exceptional customer service. Excelled in managing sensitive patient information and fostering relationships with law offices nationwide. Demonstrated leadership by training new staff, ensuring compliance with HIPAA, and enhancing client satisfaction through assertive communication and meticulous attention to detail. Compassionate about helping those in the community, especially in their time of need.
Overview
4
4
years of professional experience
Work History
Patient Liaison Specialist: MVA/FUND Department
Upstream Rehabilitation
09.2023 - Current
- Providing seamless service working with attorneys, case managers, providers, and patients following a personal injury.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Maintaining working relationships with Law Offices across the United States.
Office Coordinator
Upstream Rehabilitation/Benchmark Physical Therapy
09.2022 - 09.2023
- Answered and managed incoming and outgoing calls while recording detailed information regarding that call.
- Interacted with patients by phone, email, and in-person to schedule appointments.
- Verification of benefits/ Insurance authorization
- Training new employees as well as covering multiple clinics remotely
- Marketing the clinic to doctors offices and other places of business.
Personal Trainer
Self Employed
05.2020 - 08.2022
- Educated clients on proper exercise techniques, as well as nutrition.
- Motivated clients to stay on track with fitness goals with positive and friendly approach - performing the exercises with the client most of the time.
- Assisted clients with personal fitness goals through realistic objectives.
Education
Bachelor of Science - Communication Disorders And Sciences
SUNY College At Plattsburgh
Plattsburgh, NY05.2014
Skills
- Data entry proficiency
- Attention to detail
- Assertiveness
- Exceptional customer Service
- Excel/Word/Powerpoint
- Ability to work under pressure and meet necessary deadlines
Timeline
Patient Liaison Specialist: MVA/FUND Department
Upstream Rehabilitation
09.2023 - Current
Office Coordinator
Upstream Rehabilitation/Benchmark Physical Therapy
09.2022 - 09.2023
Personal Trainer
Self Employed
05.2020 - 08.2022
Bachelor of Science - Communication Disorders And Sciences
SUNY College At Plattsburgh
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