Patricia Hewett

Upstream Rehabilitation

12.2023 - Current

Identified potential health risks through regular assessments, implementing preventive measures for improved wellbeing.
Established strong community connections to identify helpful resources for clients and their families.
Managed crises efficiently by assessing situations quickly and coordinating necessary intervention or support measures.
Coordinated transportation arrangements for clients attending medical appointments or participating in community-based programs.
Streamlined communication between clients, families, and healthcare providers, ensuring timely updates on client progress.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
Kept high average of performance evaluations.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.