ServiceNow
Noelle Myers
Saint Charles,MO
Summary
Implementation-focused Business Systems Analyst with a proven track record of delivering data-driven solutions that empower diverse internal stakeholders. Expertise in balancing competing priorities while adapting to the evolving needs of various business departments. A strong commitment to high-quality output ensures consistent project deadline adherence, driving organizational success and efficiency. Passionate about leveraging analytical skills to enhance business processes and foster collaboration across teams.
Overview
9
9
years of professional experience
Work History
Lead Business Systems Analyst
Mercy Healthcare
St Louis, MO
01.2024 - Current
- Lead BA for the Mercy Healthcare fronted MyChart Mobile App, MyMercy, managing a high-volume roadmap of feature updates and application enhancements for clinical and patient-facing stakeholders.
- Balanced the delivery of new feature development within MyMercy, my teams secondary apps, and the management of Tier 3 technical support, ensuring critical application issues were resolved without impacting production release cycles.
- Seamlessly pivoted between high-level stakeholder requirements and urgent production needs, including code changes for MyMercy and full rewrites for two secondary apps. Managed major vendor upgrades for EPIC, authored feature files, and executed end-to-end testing for critical server patching and production releases
- Optimized user experience by identifying areas of improvement within existing applications, leading to ease of use and satisfaction.
Business Systems Analyst II
Federal Reserve Bank of St. Louis
St Louis, MO
10.2022 - 10.2023
- Authored comprehensive technical and business-centric Jira stories, ensuring a seamless translation of stakeholder needs into actionable developer backlogs.
- Produced the deep-dive technical documentation needed for larger-scale projects
- Analyzed business requirements to develop functional specifications for system enhancements.
- Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
- Improved stakeholder satisfaction with detailed requirement gathering and effective communication.
Mortgage Ops Business Analyst
Penfed Credit Union
Tysons Corner, VA
04.2022 - 10.2022
- Analyzed business requirements and translated them into functional specifications for system enhancements.
- Evaluated existing systems for efficiency, recommending improvements that enhanced user experience and productivity.
- Helped deploy system enhancements to improve field operations.
- Analyzed user feedback to identify areas requiring improvement, prioritizing enhancements based on impact potential.
Senior Business Systems Analyst
Centene – on behalf of Apex Systems
St Louis, MO
11.2021 - 04.2022
- Acted as the technical bridge for a major cloud integration project, digging into legacy data to figure out exactly how it needed to live in the new cloud environment.
- Used Postman to verify data across systems, ensuring the mapping was accurate before the developers started the migration.
- Analyzed business requirements and translated them into effective solutions using Agile methodologies.
Solutions Architect
Fairway Independent Mortgage Company
Madison, WI
10.2019 - 10.2021
- Ran the daily huddles, sprint planning, and retrospectives with an emphasis on collaboration that kept the team focused
- Took ownership of the entire process—from gathering the first requirement to executing the final User Acceptance Testing (UAT)—this allowed me to ensure the end product hit the mark for our internal customers
- Acted as a system admin for the Loan Origination System (LOS), directly handling updates and configuration changes based on ServiceNow tickets
- Managed stakeholder communications to align project deliverables with strategic objectives.
- Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Encouraged collaborative work environment, fostering open communication and teamwork among Analysts, QA Testers, and developers.
Sr. IT Controls Process Management Spec
Mercy Healthcare
St Louis, MO
02.2019 - 10.2019
- Lead the primary User Access Control Audit, ensuring that system permissions across the organization, in applications that contained sensitive data, were accurate.
- I acted as the main point of contact to keep the process moving smoothly without overwhelming access reviewers, allowing them to complete their review much quicker than past audits
- Contributed to application enhancements specifically designed to streamline the audit process. I looked for ways simplify the process, making it easier and faster for the business to verify who has access to what
- Partnered with the InfoSec team during the early stages of adopting SailPoint in an effort to learn the system as it was being implemented
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
Project Manager
Washington University St. Louis, on behalf of Adaptive Solutions
St Louis, MO
08.2018 - 10.2019
- Partnered with the University’s IT Security department to help the Parking department meet PCI standards. I focused on acting as the bridge between the two, helping to translate PCI Requirements into actionable steps
- Facilitated communication between departments to enhance collaboration and efficiency in project execution.
- Analyzed operational workflows to identify inefficiencies and recommend process enhancements.
- Collaborated with stakeholders to gather requirements and define project scopes for improvement projects.
- Identified problems and worked with senior management to develop effective solutions.
Lead Project Manager
Mercy Healthcare, on behalf of 1141 Group
St Louis, MO
02.2018 - 08.2018
- Assisted in leading the enterprise-wide transition to the web version of Office 365. I focused on the logistics of moving the majority of the organization over, making sure the rollout was smooth and that staff had what they needed to stay productive
- Traveled to various hospital locations during Go-Live events to provide real-time, face-to-face support for the medical and support staff
- Facilitated training sessions for staff on new systems, improving overall team competency and confidence in tools used.
- Managed stakeholder expectations through clear communication of goals, objectives, and timelines.
IT Project Manager
Washington University St. Louis
St Louis, MO
10.2017 - 05.2018
- Lead a team of 4 (DBAs and Analysts) to handle the discovery and requirements for 12,000 endpoints across multiple campuses. I focused on making the move to Shared Services as low-stress as possible for every department involved.
- Partnered with Engineers to figure out common-sense solutions for complex migration issues, ensuring every department’s unique needs were met without slowing down the project.
- Facilitated stakeholder meetings to communicate updates, gather feedback, and address concerns promptly.
- Mentored junior team members, fostering professional development and enhancing overall team performance.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
Business Analyst
Mercy Healthcare on behalf of 1141 Group
St Louis, MO
09.2016 - 10.2017
- Partnered with clinic managers across the organization to ensure card readers were placed and configured in the exact locations required to meet PCI standards. I focused on making the setup easy for the staff to follow while keeping patient data secure
- Transitioned into an on-site support role as clinics across the St. Louis area went live. I was there in person to troubleshoot setup issues and make sure the transition to new payment standards was smooth for the clinic teams
Education
MA - Management and Leadership
12.2017
Magna Cum Laude
- Honoree of Magna cum laude
BA - Performing Arts Management
06.2009
Skills
- Project & Deployment Leadership
- Process Optimization
- Collaborative Leadership
- Agile/Scrum
- Service Management
- Requirements Gathering
- System Analysis
- User acceptance testing
- Software development lifecycle
- Stakeholder management
Software
Jira
Microsoft Suite
EPIC
Encompass LOS
Confluence
Timeline
Lead Business Systems Analyst - Mercy Healthcare
01.2024 - Current
Business Systems Analyst II - Federal Reserve Bank of St. Louis
10.2022 - 10.2023
Mortgage Ops Business Analyst - Penfed Credit Union
04.2022 - 10.2022
Senior Business Systems Analyst - Centene – on behalf of Apex Systems
11.2021 - 04.2022
Solutions Architect - Fairway Independent Mortgage Company
10.2019 - 10.2021
Sr. IT Controls Process Management Spec - Mercy Healthcare
02.2019 - 10.2019
Project Manager - Washington University St. Louis, on behalf of Adaptive Solutions
08.2018 - 10.2019
Lead Project Manager - Mercy Healthcare, on behalf of 1141 Group
02.2018 - 08.2018
IT Project Manager - Washington University St. Louis
10.2017 - 05.2018
Business Analyst - Mercy Healthcare on behalf of 1141 Group
09.2016 - 10.2017
Webster University - MA, Management and Leadership
Columbia College Chicago - BA, Performing Arts Management