Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Thomas Peterson

Wentzville,Missouri

Summary

Dynamic, detail-oriented professional with proven expertise in navigating complex business processes and systems. Skilled in data analysis and project management, enabling the identification and implementation of optimal solutions that enhance operational efficiency. Committed to leveraging analytical skills and technical knowledge to deliver impactful business outcomes, fostering growth and innovation within organizations. Strong collaborator dedicated to driving results through strategic insights and effective problem-solving.

Overview

18
18

Years of professional experience

4
4

Certificates

Work History

Lead Business Systems Analyst

Peraton
08 2023 - Current
  • Successfully hold a contract with the U.S. Coast Guard in the capacity of the following roles: Lead Business Analyst; sole Tier III Engineer; sole Sharepoint, IT Operations and Script Administrator; Sole subject matter expert
  • Expert knowledge, utilization and administration of the following Technologies: Microsoft SharePoint; Microsoft Power Platform; Microsoft Office 365; Azure; Windows 10, 11; Microsoft Server 2008, 2012; Microsoft SQL Server; BMC Remedy; BMC Smart Reports; PowerBI; Avaya
  • Expert knowledge, utilization and administration of the following Scripting Languages: PowerShell; PowerFX; Power Query; Power M; Visual Basic for Applications (VBA); Python; Visual Basic; SQL
  • Conduct Extract, Transform, Load process every morning. Maintain and troubleshoot any issues that arise with ETL process
  • Create Enterprise-wide solutions for issues with windows systems
  • Generate, Design, Maintain content and permissions for Microsoft Power Platform; SharePoint; Active Directory; Azure; PowerBi
  • Design and Maintain Time-saving reports built in PowerBi and BMC Smart Reports
  • Manage and fine-tune SQL content written in Microsoft SQL Server to run the ETL Process
  • Collect Avaya Reports from Avaya CMS
  • Analyze collected data for trends and anomalies
  • Save hundreds of man-hours with content created in PowerBi; Powershell; Power Platform
  • Optimized user experience by identifying areas of improvement within existing applications, leading to increased productivity and satisfaction.
  • Sole subject matter expert of the service desk.
  • Works effectively in fast-paced environments.

IT Operations Administrator/Tier III Engineer

Chartis Federal
08 2023 - 08 2024
  • Successfully managed a Coast Guard contract in the capacity of a the Sole Tier III Engineer; Sole IT Operations, Sharepoint and Script Administrator
  • Expert knowledge, utilization and administration of the following technologies: Microsoft SharePoint; Microsoft Power Platform; Microsoft Office 365; Azure; Windows 10, 11; Microsoft Server 2008, 2012; BMC Remedy; Tanium; Active Directory; EDMS; RDS; Microsoft Teams
  • Solely ran the systems Admin queue for over 3 months while remaining within contract SLA standards
  • Expert knowledge, utilization, and administration of the following Scripting Languages: Powershell; PowerFX; Power M; Power Query; Visual Basic for Applications (VBA); Python; Visual Basic; SQL
  • Utilized Power Automate and Power Automate Desktop to reduce hundreds of man-hours per month by creating flows to automate processes
  • Masterfully skilled in diagnosing issues related to Microsoft SharePoint content and permissions
  • Masterfully skilled in the development, implementation, and documentation of backup strategies
  • Developed effective and diverse communication channels with stakeholders across various organizational levels
  • Ensured that submissions to the document library adhered to established quality standards and remained in compliance with contract guidelines
  • Conducted large-scale training sessions both in person and remote
  • Ensured data compliance through the validation and correction of data libraries
  • Designated as a sole subject matter expert of the service desk
  • Creator of the sole solution for administrative work on VPN computers
  • Created tools and apps for aid to the service desk technicians in capturing information, installing, uninstalling, and various other tasks

Help Desk Analyst

Computer World Services/Intellect Solutions
01 2017 - 08 2023
  • Successfully managed a Coast Guard contract in the capacity of a Tier II Administrator
  • Expertly utilized PowerShell to optimize ticket flow, identify patterns, and achieve significant man-hour savings through script automation, resulting in millions of dollars in cost reductions
  • As the sole advanced software team troubleshooting technician, was accountable for software installations, resolving installation failures, and addressing advanced issues
  • Facilitated efficient communication with senior team members, acting as a subject matter expert and devising tools to improve technician productivity in the role of Script Administrator
  • Used ticketing systems to manage and process support actions and requests.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Installed, modified, and repaired software to resolve technical issues.
  • Managed high levels of call flow, responded to technical support needs and documented support interactions for future reference
  • Provided customer support and technical support to over 60,000 users.

Education

Associates - Network Systems Administrator

Ranken Technical College
St Louis, MO
05.2012

Skills

  • Software deployment and troubleshooting
  • Data management expertise
  • Training and mentoring
  • Comprehensive specifications documentation
  • User acceptance testing
  • Data transfer expertise
  • IT service management
  • Cross-platform OS proficiency
  • Microsoft Azure expertise
  • Custom application development solutions
  • Analytical communication skill

Certification

  • CompTIA Security+ - Computing Technology Industry Association (CompTIA).
  • Microsoft Windows Server 2008 R2: Active Directory
  • Microsoft Windows Server 2008 R2: Infrastructure
  • Microsoft Windows 10: Deployment
  • Secret Security Clearance - Active

Languages

English
Native or Bilingual

Timeline

Lead Business Systems Analyst

Peraton
08 2023 - Current

IT Operations Administrator/Tier III Engineer

Chartis Federal
08 2023 - 08 2024

Help Desk Analyst

Computer World Services/Intellect Solutions
01 2017 - 08 2023

Associates - Network Systems Administrator

Ranken Technical College

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