Noelle Snodgrass
Alliance,OH
Summary
Diligent, hardworking and knowledgeable Account Service Representative. Skilled in fielding inquiries and resolving problems using expertise in business practices and customer relations. Driven to consistently exceed sales and service quality targets. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Account Services Coordinator
Coastal Pet Products Inc.
2023.07 - Current
- Analyzed data trends in order to recommend changes that would improve overall efficiency
- Reviewed contracts prior to submission in order to ensure accuracy of terms and conditions provided
- Created detailed documentation regarding account services procedures for easy reference by staff members
- Identified areas for process improvement within the department
- Implemented strategies designed to reduce costs associated with managing customer accounts
- Drafted correspondence related to sales initiatives, promotional campaigns, or special events
- Developed proactive strategies for improving customer relations and increasing satisfaction levels
- Developed and maintained relationships with clients to ensure customer satisfaction
- Conducted customer service and account management activities, including responding to inquiries and resolving customer issues
- Coordinated with internal departments to ensure timely resolution of customer requests or complaints
- Entered and processed customers' orders with high accuracy and followed up on open tickets to coordinate deliveries and resolve issues.
Sales Associate
TJX Companies
2023.01 - 2023.07
- Processed transactions using a point-of-sale system
- Assisted customers with product selection, sizing and styling
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change
- Maintained up-to-date knowledge of store merchandise and policies
- Restocked shelves as needed to ensure sufficient inventory levels
- Handled customer complaints in a professional manner
- Processed credit card transactions quickly and securely.
Personal Shopper
Walmart
2020.12 - 2023.01
- Responded promptly to customer inquiries via phone calls or emails
- Organized clothing racks, shelves, and displays in the store according to size, color, and style
- Maintained a high level of customer service while ensuring customer satisfaction
- Maintained accurate records of all purchases made by customers.
Education
Bachelor of Arts Graphic Design And Media Arts -
Southern New Hampshire University
Hooksett, NH06.2027
Skills
- Sales Support
- Strong interpersonal skills
- Performance Tracking
- Client Relationship Building
- Data Entry
- Goal Setting
- Attention to Detail
- Workflow Planning
- Excellent Communication
- Time management abilities
- Task Prioritization
- Self Motivation
- Decision-Making
- Organizational Skills
- Adaptability
- Problem-Solving
- Relationship Building
- Phone and Email Etiquette
- Customer Service
- Analytical Thinking
- Microsoft Office
Timeline
Account Services Coordinator
Coastal Pet Products Inc.
2023.07 - Current
Sales Associate
TJX Companies
2023.01 - 2023.07
Personal Shopper
Walmart
2020.12 - 2023.01
Bachelor of Arts Graphic Design And Media Arts -
Southern New Hampshire University
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