Noelys Morales
Miami
Summary
Detail-oriented and highly motivated administrative professional with extensive experience in healthcare coordination, billing, scheduling, and front desk operations. Skilled in insurance authorizations, patient communication, and high-volume office support. Proven ability to navigate multiple systems, manage competing priorities, and support both clinical and operational goals with precision and professionalism.
Overview
7
7
years of professional experience
Work History
Referral Coordinator
Caremax Medical Centers
01.2021 - 06.2025
- Coordinated over 30 daily referrals for specialist care, imaging, DME, and therapy services, with a focus on accuracy and timeliness.
- Submitted and tracked prior authorizations across more than five payer portals, ensuring approval compliance with insurance guidelines.
- Maintained up-to-date knowledge of CPT, ICD-10, and HCPCS coding for efficient documentation and claims processing.
- Verified insurance eligibility and benefits to streamline patient access to care.
- Collaborated with physicians, nurses, and case managers to prioritize urgent requests and avoid care delays.
- Delivered compassionate, patient-focused communication when scheduling and explaining referral procedures.
- Used electronic medical records (EMR) systems to document authorizations and update patient charts efficiently.
- Monitored and followed up on pending authorizations and escalated issues to insurance liaisons when needed.
- Trained new staff in referral procedures, portal navigation, and HIPAA compliance best practices.
Billing Supervisor
National Transportation Logistics
11.2021 - 10.2022
- Supervised billing operations and ensured departmental efficiency and accuracy.
- Resolved customer payment disputes, negotiated settlements, and maintained client satisfaction.
- Supported driver recruitment strategies and improved department workflows.
Billing Specialist
National Transportation Logistics
03.2021 - 07.2021
- Generated invoices, tracked accounts receivable, and managed vendor payments.
- Handled payroll check processing and supported fleet recruitment efforts.
Front Desk Coordinator
Face to Face Mental Health Services
11.2020 - 03.2021
- Managed patient scheduling, answered multi-line phones, and processed co-pays.
- Collected outstanding balances and maintained financial records in accordance with clinic policies.
Scheduler / Front Desk Receptionist
Asthma and Allergy Associates of South Florida
02.2020 - 11.2020
- Scheduled appointments, triaged calls, and greeted patients while ensuring HIPAA compliance.
- Delivered clear patient guidance and supported smooth clinic flow.
Receptionist
Caballero Rivero Woodlawn South Funeral Home
05.2019 - 02.2020
- Provided compassionate customer service during sensitive times.
- Answered calls, coordinated services, and maintained confidential records.
Hostess
Sushi Sake Country Walk
04.2018 - 05.2019
- Welcomed and seated guests, managed reservations, and processed phone orders.
- Assisted with menu inquiries and provided attentive customer service.
Education
High School Diploma -
John A. Ferguson Sr Highschool
Miami, FLSkills
- Medical Referrals & Authorizations
- Insurance Verification & Eligibility
- Billing & Invoicing Management
- Front Desk & Appointment Scheduling
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- EMR Software Proficiency
- CPT, ICD-10 & HCPCS Familiarity
- Bilingual Communication (English & Spanish)
- HIPAA Compliance & Confidentiality
- Customer Service & Conflict Resolution
- Staff Support & Department Coordination
Languages
- English, Fluent
- Spanish, Fluent (Translation capable)
Timeline
Billing Supervisor
National Transportation Logistics
11.2021 - 10.2022
Billing Specialist
National Transportation Logistics
03.2021 - 07.2021
Referral Coordinator
Caremax Medical Centers
01.2021 - 06.2025
Front Desk Coordinator
Face to Face Mental Health Services
11.2020 - 03.2021
Scheduler / Front Desk Receptionist
Asthma and Allergy Associates of South Florida
02.2020 - 11.2020
Receptionist
Caballero Rivero Woodlawn South Funeral Home
05.2019 - 02.2020
Hostess
Sushi Sake Country Walk
04.2018 - 05.2019
High School Diploma -
John A. Ferguson Sr Highschool