Noemi Capetillo

• Assisted customers in product selection and inquires.
• Maintained organized merchandise displays to optimize product visibility and accessibility.
• Processed transactions accurately and efficiently using point-of-sale systems.
• Built rapport with customers to foster loyalty and repeat business.
• Collaborated with team members to enhance customer experience.
• Managed inventory levels and restocked shelves as needed.
• Helped customers find specific products, answered questions, and offered product advice.

• Promoted from Behavior Technician to Lead Behavior Technician
• Implemented individualized behavioral intervention plans to improve client outcomes.
• Collaborated with therapists to adjust treatment strategies based on client progress.
• Trained new staff on behavior management techniques and data collection methods.
• Monitored client behaviors and documented changes to support ongoing assessments.
• HIPPA guidelines
• Achieved PCMA certification to enhance skills in behavior management
• Achieved CPR certification to provide

• Managed phone calls with clients, insurance such as IEHP,OPTUM, Anthem Blue Cross etc:
• Streamlined administrative support to enhance office operations.
• Coordinated office management tasks to facilitate team functionality.
• Ensured compliance with HIPPA regulations in all patient interactions.
• Maintained accurate and up-to-date records both physical and digital for clients and staff.
• Worked on scheduling and converting time/hours for schedules
• Purchased inventory for the office online
• Oversaw daily office operations and optimized filing systems for better accessibility.

• Provided exceptional customer service.
• Prepare high quality food.
• Worked effectively as a part of a team.
• Maintained a clean and welcoming environment.
• Catered for Panera, prepped food and beverages and delivered

• Provided exceptional customer service by greeting customers, taking orders promptly and efficiently and serving food in a friendly and courteous manner.
• Worked effectively as a part of a team to achieve sales goals, improve customer satisfaction and maintain a positive and productive environment.

• Trained in various departments to support seamless store operations.
• Cross-trained in other departments to ensure continuous store operations.
• Performed daily recovery tasks to keep store areas cleaned and organized.

Graduated 3 months early