Noemi Denis Reyna
Mesa,AZ
Summary
Proven achiever with a solid background at Achieve, adept in customer service and data entry proficiency. Excelled in building customer relationships and optimizing workflows, significantly enhancing application processing times. Known for exceptional teamwork, organizational skills, and a results-driven approach, consistently delivering high customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Welcome Call
Achieve
10.2022 - Current
- Built strong customer relationships with empathetic welcoming and detailed revision of understanding of program.
- Assisted client in assuring they have access to their online client dashboard and walked clients through key resources on dashboard
- Advised clients of best practices to ensure success
- Worked closely with coworkers and leadership to ensure any callbacks are made as needed
Debt Relief Underwriter
Achieve
05.2021 - 10.2022
- Analyzed credit report, income, supporting documents, and financial hardship to determine approval or denial
- Obtain additional information as needed to grant approval
- Provided excellent teamwork by offering detailed and comprehensive explanations of underwriting decisions.
- Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
Customer Service Representative
Achieve
01.2020 - 05.2021
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Enhanced customer satisfaction and retention by promptly addressing concerns and providing accurate information and resolutions
Education
High School Diploma -
Skyline High School
Mesa, AZ06.2020
No Degree - Culinary And Pastry Arts
East Valley Institute of Technology
Mesa, AZ05.2018
Skills
- Data entry proficiency
- Customer Service
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Record Keeping Abilities
- Multitasking
- Reliability
- Organizational Skills
Languages
Spanish
Full Professional
Timeline
Welcome Call
Achieve
10.2022 - Current
Debt Relief Underwriter
Achieve
05.2021 - 10.2022
Customer Service Representative
Achieve
01.2020 - 05.2021
High School Diploma -
Skyline High School
No Degree - Culinary And Pastry Arts
East Valley Institute of Technology
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