Noemi Flores

Certified Pharmacy Technician

Albertsons

12.2023 - Current

Developed training programs for new pharmacy technicians to uphold service standards.
Accurately filled and dispensed prescriptions in a timely manner, enhancing patient care.
Managed opening and closing responsibilities to ensure smooth pharmacy operations.
Responded to incoming phone inquiries from customers and healthcare providers.
Performed medication stocking, labeling, and inventory management for precise record-keeping.
Collaborated with insurance representatives to facilitate claims processing and address issues.
Provided friendly service during transactions, resulting in heightened customer satisfaction.
Oversaw inventory accuracy to support efficient pharmacy operations.
Counted, measured, and compounded medications following standard procedures.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Communicated directly with doctors offices via telephone, fax and email.
Reviewed and verified customer information and insurance provider information.
Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Maintained drug inventory levels by ordering necessary medications and supplies.
Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Resolved third-party billing, computer system and customer service issues.
Entered and processed patients' prescriptions into internal system.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.