Noemi Lozano
Fort Worth
Summary
Solutions specialist with strong focus on delivering impactful results. Adept at team collaboration, ensuring seamless integration of innovative solutions to meet business needs. Highly adaptable, excelling in dynamic environments with proven skills in problem-solving, strategic planning, and customer relationship management. Recognized for reliability and ability to align with evolving project requirements.
Overview
4
4
years of professional experience
Work History
Advanced Client Solution Specialist
Bank of America
11.2024 - Current
- Originate and service lending products, ensuring compliance and documentation accuracy. Review transactions and client records to mitigate risk while maintaining audit standards. Manage high-volume portfolio activity, meeting strict turnaround deadlines. Identify efficiencies to enhance service-to-sales workflows.
- Drove process improvements, boosting service efficiency by applying feedback from leaders and exceeding metrics 10% every month
- Resolved issues through effective communication in English and Spanish.
- Utilized internal systems for loan servicing and funding operations, while managing risk and being compliant with federal banking regulations.
Lease Servicing Account Representative
GM Financial
03.2022 - 10.2024
- Oversaw escalated loan and lease accounts, ensuring thorough documentation review and effective problem resolution. Analyzed customer data, pinpointing operational gaps to enhance training processes. Supported cross-functional initiatives aimed at compliance and efficiency. Coordinated updates to departmental policies and executed operational tasks.
- Resolved complex issues, improving customer satisfaction ratings.
- Streamlined training processes, reducing onboarding time by 15%.
- Contributed to compliance projects, achieving 100% adherence to regulations.
- Managed multiple urgent cases, consistently meeting quality standards.
Collections Associate
Legacy Housing Corp.
11.2021 - 03.2022
- Managed mortgage accounts, handling escrow adjustments, taxes, and compliance. Developed payment plans and processed documentation for delinquent accounts. Maintained precise records for a high-risk portfolio. Collaborated with borrowers and third parties to resolve discrepancies.
- Structured payment plans for delinquent accounts.
- Processed cure documentation efficiently.
- Maintained accuracy in high-risk portfolio records.
- Resolved account discrepancies through effective communication.
Education
High School Diploma -
Haltom High School
05-2017
Skills
- Fluent Bilingual English/Spanish
- Quality assurance
- Risk management
- Loan servicing
- Analytical problem-solving
- Stakeholder coordination
- Product knowledge
- Data entry
Timeline
Advanced Client Solution Specialist
Bank of America
11.2024 - Current
Lease Servicing Account Representative
GM Financial
03.2022 - 10.2024
Collections Associate
Legacy Housing Corp.
11.2021 - 03.2022
High School Diploma -
Haltom High School