Sandra Rivera
Rio Rancho,NM
Summary
Dynamic professional with a proven track record at Bank of America, excelling in risk management and client relationship building. Spearheaded training programs at T-Mobile, enhancing global vendor performance. Expert in Microsoft Office and regulatory compliance, with exceptional skills in team leadership and client retention.
Overview
19
19
years of professional experience
Work History
Advanced Client Solution Specialist
Bank of America
Rio Rancho, NM
05.2024 - Current
- Manages risk in every business, product, and service transaction, leveraging available tools.
- Built and deepened client relationships by identifying financial needs and recommending appropriate products, services, and solutions.
- Responded to customer inquiries and concerns, crafting customized banking solutions and providing exceptional service.
- Sold and fulfilled a range of banking products, including checking and savings accounts, credit cards, CDs, IRAs, and loans, ensuring client satisfaction.
Learning and Development Performance Manager
T-Mobile
Albuquerque, NM
01.2009 - 11.2023
- Led the development and execution of comprehensive training programs for global partner vendors, ensuring alignment with their specific needs and requirements.
- Managed global vendor partnerships and collaborated with T-Mobile Business Operations Managers to develop strategic and operational excellence plans, enhancing performance and establishing efficient processes.
- Conducted regular audits and inspections of global vendor operations across India, Philippines, Colombia, and Guatemala to ensure compliance with T-Mobile contracts and operational standards.
Trainer
T-Mobile
Albuquerque, NM
05.2006 - 01.2009
- Facilitated onboarding and training sessions through workshops, webinars, and personalized coaching, enhancing individual and team performance.
- Designed and created online learning modules for remote learners, ensuring optimal engagement and knowledge retention.
- Partnered with subject matter experts to ensure training content accuracy and relevance, fostering active learning and knowledge sharing.
Education
High School Diploma -
Gabriela Mistral High School
Rio Piedras, PR05-1982
Skills
- Microsoft Outlook, Word, PowerPoint, and Excel
- Regulatory compliance
- Decision-making
- Skilled multi-tasker
- Team building and leadership
- Complaint resolution
- Training and mentoring
- Customer focused
- Client relations and retention
Additional Experience
Coach • T-Mobile, Albuquerque
Customer Service Representative • T-Mobile, Albuquerque
Communication Coordinator • Day Care Council -Local 205 DC 1707 Welfare Fund, New York City
Languages
Spanish
Professional
References
References available upon request.
Timeline
Advanced Client Solution Specialist
Bank of America
05.2024 - Current
Learning and Development Performance Manager
T-Mobile
01.2009 - 11.2023
Trainer
T-Mobile
05.2006 - 01.2009
High School Diploma -
Gabriela Mistral High School
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