Noemi Medina
Winter Garden,FL
Summary
Detail-oriented team player with exceptional organizational skills. Proven ability to effectively manage and prioritize multiple projects simultaneously, ensuring a high degree of accuracy in all tasks. Adept at collaborating with cross-functional teams to achieve common goals and deliver exceptional results. Committed to continuously improving processes and driving efficiency to optimize productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pilot & FA Crew Scheduler
Spirit Airlines Inc.
2022.11 - Current
- (FAR), Collective Bargaining Agreements (CBA), and company policy.
- Rescheduled or assigned flight crews based on direction from Crew Analyst or Supervisor to maintain operational reliability.
- Interacts with Flight Operations and Inflight crew members to communicate scheduling requirements.
- Monitors crew member check-in to assure coverage and notifies departments for attendance issues. Receives crew absence notifications and promptly schedules replacement crew.
- Books crew deadheads and provides confirmation of record locators to crew members.
- Scheduled, modified, and confirmed crew lodging requirements on layovers while coordinating timely ground transportation for crew members to/from hotel and airports.
- Maintains oversight of all crew and pairing exception reports, making proactive adjustments as required.
- Organizes and carries out trip trades in compliance with labor agreement and company policy.
- Exercised decision making authority in compliance with CBA and company policy, optimizing resource allocation.
Customer Support
Jetblue Airways Corp
2021.10 - 2022.10
- Interchangeably work between answering continuous calls and servicing concurrent digital messages (i.e
- Chat, SMS text, email, etc.) while completing various processes related to flight bookings and assist with general information requests about airline travel on JetBlue
- Provide the JetBlue experience to every Customer, every time
- Perform activities including viewing and sitting in front of a computer terminal, navigate and toggle between multiple screens, talk and type at the same time and navigating menus and screens on a computer terminal
- Sell ancillary products through all channels
- Resolve general customer service concerns through effective customer service techniques
- Send and receive email correspondence
- Initiate searches for miscellaneous travel-related information on the Internet
- Work independently and in a team environment
- Defuse escalated Customers situations
- Make determinations on adjusting fares and applying/adjusting earned points
- Research flight information, compensation requests, and specific details regarding company policies and procedures
- Other duties as assigned.
Licensed Real Estate Salesperson
Nest Seekers International
2020.07 - 2022.03
- Promoted property sales through advertisements, open houses and participation in multiple listing services
- Planned and coordinated open house events to move properties
- Advised prospective clients on current market activities and optimal buying or selling choices
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions
- Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price
- Cultivated relationships with bankers, appraisers, and lenders establishing long-term relationships
- Managed real estate transactions from initiation to closing
- Applied various methods to build client base, including networking, email, and social media.
Assistant Property Manager
Garthchester Realty
2016.10 - 2019.11
- Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants and shareholders
- Explained policies and procedures to tenants and enforced all rules
- Open-ended questioning skills to resolve problems
- Kept records of all correspondence with residents and tenants
- Coordinated general maintenance and repairs to keep facilities operational and attractive
- Solicited and analyzed bids for repairs, renovation and general maintenance
- Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Education
Bachelor of Science -
Mercy College
Dobbs Ferry, NY06.2006
High School Diploma -
Lincoln High School
Yonkers, NY06.2002
Skills
- Property Management/ Leasing
- Customer relations
- Task Prioritization
- Marketing
- Sales strategies
- Networking and business development
Certification
- NY Real Estate Salesperson, 01/01/22
- SAFE Mortgage Loan Originator, 02/01/22
- MLO 20hr Safe Comprehensive Course
Additional Information
Proficient in Microsoft applications, including Outlook, Excel, PowerPoint, Word
Timeline
Pilot & FA Crew Scheduler
Spirit Airlines Inc.
2022.11 - Current
Customer Support
Jetblue Airways Corp
2021.10 - 2022.10
Licensed Real Estate Salesperson
Nest Seekers International
2020.07 - 2022.03
Assistant Property Manager
Garthchester Realty
2016.10 - 2019.11
Bachelor of Science -
Mercy College
High School Diploma -
Lincoln High School
- NY Real Estate Salesperson, 01/01/22
- SAFE Mortgage Loan Originator, 02/01/22
- MLO 20hr Safe Comprehensive Course
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