Summary
Overview
Work History
Education
Skills
E D U C A T I O N
Timeline
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Noemi Meza

Noemi Meza

Farmersville,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Call Center Representative

T-mobile
01.2023 - 11.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.

Sales Associate

Cricket Wireless
09.2021 - 01.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Maintained clean sales floor and straightened and faced merchandise.

Sales Associate

Wireless Advocates
01.2020 - 08.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Office Receptionist

CSET
12.2018 - 09.2019
  • Answered phone promptly and directed incoming calls to correct offices
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

High School Diploma -

Visalia Charter Independent Study High School
Visalia, CA

Medical Assisting

Milan Institute - Visalia
Visalia, CA
04.2022

Skills

  • Data Entry
  • Customer Relationship Management
  • Call Control
  • Complaint Resolution
  • Customer Service
  • Interpersonal Skills

E D U C A T I O N

  • Customer Care, Customer Relations
  • Medical Assistant: Medical Assisting, Milan Institute, Visalia, CA

Timeline

Call Center Representative

T-mobile
01.2023 - 11.2023

Sales Associate

Cricket Wireless
09.2021 - 01.2023

Sales Associate

Wireless Advocates
01.2020 - 08.2021

Office Receptionist

CSET
12.2018 - 09.2019

High School Diploma -

Visalia Charter Independent Study High School

Medical Assisting

Milan Institute - Visalia

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Noemi Meza