Noemi Montiel Hernandez
Pennsville,NJ
Summary
Dynamic leader with proven expertise in warehouse operations and team supervision, honed at McLane Company. Skilled in conflict management and workforce planning. Committed to meeting long-term financial goals through detail-oriented planning. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
3
3
years of professional experience
Work History
Warehouse Team Lead
Mclane Company
08.2022 - 11.2024
- Supervised a team of 18 warehouse associates, providing guidance and support to ensure efficient operations
- Led daily team meetings to communicate goals, provide updates, and address any issues or concerns
- Monitored productivity metrics such as pick rates and order accuracy, identifying areas for improvement and implementing corrective actions
- Implemented safety protocols and conducted regular safety trainings to promote a safe working environment for all team members
- Managed scheduling of staff shifts to ensure adequate coverage during peak periods while optimizing labor costs
- Utilized warehouse management software to track inventory movements, generate reports, and analyze data for process improvements
- Trained team members on proper handling techniques for fragile or hazardous materials
- Ensured compliance with company policies regarding quality control standards throughout the warehouse operations
- Investigated root causes of inventory discrepancies and implemented corrective actions to prevent future occurrences
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Served as a point of contact between warehouse staff and upper management regarding operational updates or concerns
- Conducted regular meetings with team members to address any challenges or obstacles they may be facing in their roles
Team Supervisor
Wawa
12.2021 - 08.2022
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Managed a team of 10 retail associates, providing guidance and support to ensure excellent customer service
- Monitored inventory levels and implemented effective replenishment strategies to prevent stockouts and minimize excess inventory
- Resolved customer complaints or issues promptly, ensuring high levels of customer satisfaction
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback
- Maintained accurate cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Utilized POS systems effectively to process transactions accurately and efficiently during peak periods
- Ensured compliance with company policies regarding safety regulations, cleanliness standards, and operational procedures
- Developed strong relationships with customers through personalized interactions resulting in increased repeat business
- Conducted regular store audits to ensure compliance with visual merchandising standards and brand guidelines
Education
Associate of Arts - Law Enforcement
Rowan College of South Jersey
Vineland05-2021
Skills
- Team Supervision
- Warehouse operations
- Conflict management
- Shipping and receiving
- Delegation
- Warehouse functions
- Workforce planning
- Excellent with numbers
- Customer service
- Problem-solving
- Employee training
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Team Lead
Mclane Company
08.2022 - 11.2024
Team Supervisor
Wawa
12.2021 - 08.2022
Associate of Arts - Law Enforcement
Rowan College of South Jersey
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