Noemi Pagan
Chicago,IL
Summary
To contribute to a high-performing 911 center by leading and mentoring a team of dispatchers, and implementing best practices for emergency response.
Overview
30
30
years of professional experience
Work History
Supervising Police Communications Operator
Office of Emergency Management & Communications
12.2022 - Current
- Supervises ongoing assessment of emergency calls and unit allocation.
- Coordinates scheduling for Police Communications Operators.
- Provides instruction during roll call on both new and established procedures.
- Assesses staff performance to identify areas for improvement.
- Completed regular professional development to ensure compliance with regulations.
Instructor for Intro to Emergency Management
Malcolm X College
03.2022 - 12.2022
- Develop Course curriculum and class syllabus for Intro to Emergency Management.
- Created role-playing exercises to prepare future Police Communications Operators.
- Engaged students through discourse on the Anatomy of 911.
- Delivered lessons on geographic structures and their integration with 911 operations.
Instructor for the training department at OEMC
Training Division
Chicago, IL
05.2019 - 12.2022
- Train all new hires i.e., Police Communications Operator, Fire Communications Operator, Traffic Management Aides in our CAD (Computer Aided Dispatch) and department policies and Radio etiquette.
- Developed curriculum for Police Operations personnel in Emergency Management roles.
- Coordinated development of new in-service training protocols for current employees.
- Participated in beat and Aldermanic meetings to address public inquiries on Emergency management.
Police Communications Operator II
Office of Emergency Management & Communications
Chicago, IL
10.2009 - 12.2022
- Coordinated police response to 911 calls through PCAD.
- Monitored incoming calls to relay pertinent information to officers.
- Supported officers in checking the accuracy of names, license plates, and warrants through leads.
- Dispatch evidence technicians and monitor the Ispern radio frequency.
- Managed front desk activities with prompt communication of significant incidents to relevant staff.
Police Communications Operator I
Office of Emergency Management & Communications
Chicago, IL
05.2006 - 10.2009
- Answered 911 calls attentively and process them accordingly.
- Routed 911 calls to fire and ems dispatch, non-emergency, and suburban agencies.
- Coordinate the response of ambulances and public safety units to emergency sites.
- Offered reassurance to distressed callers to keep them composed.
- Safeguarded all equipment and maintained file confidentiality.
Lab Tech Manager
Ritz Camera Photo Lab
Oak Park, IL
06.1995 - 05.2006
- Managed the photo lab and communications sales operations and handled all customer service concerns.
- Entered payroll and weekly work schedule for the staff and delegated an overtime budget.
- Led interviews and provided training for new hires on procedures.
- Conducted weekly staff meetings to enhance team collaboration.
Education
Bachelor of Fine Arts - undefined
Sanford-Brown College
Chicago, IL06.2002
Skills
- Microsoft Word, Excel, Power point, Computer Aided Dispatch, Leads certified, Photoshop, Web designer, Photography
- Languages: English (Native), Spanish (Fluent)
Awards
Team performance award in 2015, 2017, 2018, honorable mention 2018, 2020, 2021 from OEMC
Timeline
Supervising Police Communications Operator
Office of Emergency Management & Communications
12.2022 - Current
Instructor for Intro to Emergency Management
Malcolm X College
03.2022 - 12.2022
Instructor for the training department at OEMC
Training Division
05.2019 - 12.2022
Police Communications Operator II
Office of Emergency Management & Communications
10.2009 - 12.2022
Police Communications Operator I
Office of Emergency Management & Communications
05.2006 - 10.2009
Lab Tech Manager
Ritz Camera Photo Lab
06.1995 - 05.2006
Bachelor of Fine Arts - undefined
Sanford-Brown College