Summary
Overview
Work History
Education
Skills
I love to cook and bake. I love family time..
Timeline
Generic

Sandra Hinesman

Bethlehem,PA

Summary

Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of New York. Attentive Police Dispatcher/ Supervisor bringing 31 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.

Overview

32
32
years of professional experience

Work History

Supervising Police Communications Technician

NYPD
Brooklyn, NY
04.1990 - 12.2021
  • Supervise call takers who questioned callers to determine nature of problems and locations to direct type of response needed.
  • Supervise and Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively ensure proper dispatching of official units such as police, fire and EMS while tracking data in real-time environments.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently which included monitoring reports and yearly evaluations of operators and dispatchers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Monitored operators to ensure they routed calls to police, fire and ambulance service to meet individual call needs.

Education

No Degree - Architectural Drafting Technology

Brooklyn Technical H.S
Brooklyn NY

No Degree - Early Childhood Education

Borough of Manhattan Community College of The City University of New York
New York, NY

High School Diploma -

Conway High School
Conway, SC
05.1985

Skills

  • Prioritizing Situations
  • Dispatch Coordination
  • Able to Multitask
  • Customer Satisfaction
  • Efficient Service
  • Computer-Aided Design (CAD)
  • Staff Support
  • Call Center Customer Service
  • Team Meetings
  • Job Assignments
  • Customer Relations

I love to cook and bake. I love family time..

I have a passion and love for feeding people. I spent so much time away from my family because of work, so now I enjoy spending quality time with them.

Timeline

Supervising Police Communications Technician

NYPD
04.1990 - 12.2021

No Degree - Architectural Drafting Technology

Brooklyn Technical H.S

No Degree - Early Childhood Education

Borough of Manhattan Community College of The City University of New York

High School Diploma -

Conway High School

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Sandra Hinesman