Samantha Moreno
Leander
Summary
Resourceful Police Communications Dispatcher with a proven track record in problem-solving and teamwork. Expertise in managing emergency calls and maintaining confidentiality while supporting officer safety and effective incident response.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Police Communications Dispatcher
City Of Austin Police Department
5010 Old Manor Rd Austin Texas 78723
05.2024 - 03.2026
- Operated multi-line telephone systems to efficiently manage incoming emergency and non-emergency calls.
- Prioritized dispatching of units based on urgency and nature of incidents reported.
- Maintained accurate incident logs and documentation for law enforcement operations.
- Communicated effectively with officers, providing real-time updates during critical situations.
- Responded calmly to high-pressure situations, ensuring clear communication under stress.
- Utilized CAD software to track unit locations and ensure timely response to emergencies.
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Supported fellow dispatchers when needed, fostering teamwork within the department.
- Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
- Collaborated closely with other dispatchers and supervisors, maintaining open lines of communication to ensure efficient operations.
- Increased caller satisfaction by remaining calm and composed during high-pressure situations, providing clear instructions for callers to follow.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Ensured proper handling of non-emergency calls by redirecting callers to appropriate resources or departments as necessary.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used specialized software to track and maintain case incident numbers and logs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Mental Health Technician
Austin Oaks Hospital
1407 W Stassney Ln Austin Texas 78745
11.2022 - 05.2024
- Monitored patient behavior and provided emotional support to ensure safety and well-being.
- Assisted in implementing individualized care plans under the supervision of mental health professionals.
- Documented patient progress and observed changes in mental status for treatment evaluation.
- Collaborated with interdisciplinary teams to enhance patient care strategies and treatment outcomes.
- Facilitated therapeutic group activities to promote socialization and skill development among patients.
- Trained new staff on protocols, crisis intervention techniques, and patient engagement methods.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
Countroom Clerk
State Of Texas Department Of Criminal Justice
8101 FM 969 Austin Texas 78724
09.2021 - 11.2022
- Maintained detailed records of all transactions, ensuring transparency and accountability in operations.
- Collaborated with law enforcement agencies to coordinate the secure transfer of funds and evidence.
- Kept detailed records of inmate information.
- Maintained inmate count within the jail.
- Oversaw inmate transfer, and paperwork for incoming inmates from both county jail and other units within the state of Texas.
Education
High School Diploma -
Manor New Technology High School
10323 US-290, Manor, TX 7865305-2020
Skills
- Situational awareness
- Public safety awareness
- Incident documentation
- Information gathering
- Records maintenance
- Processing requests
- Confidentiality
- Teamwork and collaboration
- Time management
- Problem-solving
- Prioritizing situations
- Attention to detail
- Listening skills
- Problem-solving abilities
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
- Reliability
- Organizational skills
- Team collaboration
- Active listening
- Verbal and written communication
- Decision-making
- Adaptability and flexibility
- Call prioritization
Certification
- PST - Public Safety Telecommunicator
Timeline
Police Communications Dispatcher
City Of Austin Police Department
05.2024 - 03.2026
Mental Health Technician
Austin Oaks Hospital
11.2022 - 05.2024
Countroom Clerk
State Of Texas Department Of Criminal Justice
09.2021 - 11.2022
High School Diploma -
Manor New Technology High School