Noemi Pulido
El Monte,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Personal Shopper
Walmart
Rosemead, CA
11.2023 - 01.2024
- Maintained high level of customer service and ensured customer satisfaction.
- Maintained positive and professional relationships with grocery store personnel through consistent friendliness.
- Carefully bagged groceries, ensuring products remained in excellent condition. Separated fragile items and maintained proper temperature for frozen and perishable goods.
- Suggested comparable products to replace out-of-stock items.
- Provided customer service by greeting and assisting customers with product or service inquiries.
Customer Service Representative
Beverly Hills BMW Center
Los Angeles, CA
08.2018 - 09.2023
- Addressed customer concerns efficiently by utilizing various means of communication like phone calls, emails, and chat support.
- Provided prompt and efficient resolution to customer concerns.
- Successfully handled communication challenges to deliver exceptional service to high-profile clients.
- Ensured that all inbound and outbound service calls were handled promptly and professionally.
- Scheduled and completed service appointments, including follow-up calls for overdue cases.
- Ensured seamless communication between service team, customers, X-Time appointment scheduling system, and loaner management systems.
Front Desk Receptionist
Lido Equities Management
Beverly Hills, CA
03.2018 - 05.2018
- Assure the readiness of the reception area for each working day; open the building at the designated time, and have all front desk activities fully operational at the start of business hours.
- Answered heavy phone lines.
- Greeted customers and tenants in person and via telephone calls.
- Collected payments and security deposits.
- Reviewed leases and prepared for tenant's signature.
- Handled confidential tenant information, filing paperwork, sorting mail, and documents.
Customer Service Representative
Bloomingdale's
Sherman Oaks, Cal
01.2017 - 01.2018
- Assisted customers in resolving account-related inquiries.
- Gift wrapping, selling gift cards, and greeting cards.
- Oversaw handling of online orders for pick-ups and returns.
- Answering customer credit issues, answering both customer and store associate questions.
- Phone inquiries addressed efficiently during executive absences.
Education
Some College (No Degree) -
El Monte High School
El Monte, CASome College (No Degree) - Cosmetology
Citrus College
Glendora, CASome College (No Degree) - Pc Essentials Basic Computer
Burbank Adult School
Burbank, CASkills
- Planning and Organization
- Prioritizing Orders
- Relationship Building
- Verifying Order Accuracy
- Central point of contact
- Switchboard Operation
- Pick
- Selling
- Bilingual, English and Spanish, oral and written
- Sales Support
- Customer Service
- Appointment Scheduling
- Multi-Line Telephone Systems
- Telephone Etiquette
- Mail Sorting
- File Organization
Languages
Spanish
Native/ Bilingual
Affiliations
- Basic knowledge of Italian language (Beginner level), actively learning and practicing to improve proficiency.
- Passionate about Pilates and actively learning different movements and techniques to improve physical well-being.
Timeline
Personal Shopper
Walmart
11.2023 - 01.2024
Customer Service Representative
Beverly Hills BMW Center
08.2018 - 09.2023
Front Desk Receptionist
Lido Equities Management
03.2018 - 05.2018
Customer Service Representative
Bloomingdale's
01.2017 - 01.2018
Some College (No Degree) -
El Monte High School
Some College (No Degree) - Cosmetology
Citrus College
Some College (No Degree) - Pc Essentials Basic Computer
Burbank Adult School
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