NOEMID LUNA
Lake Elsinore,CA
Summary
Organized and dependable candidate; successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
SPRX Intake Coordinator 1
Nufactor
Temecula, California
04.2024 - Current
- Coordinated patient intake processes for specialty pharmacy services.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Assisted patients with insurance eligibility verification and authorization requests.
- Collected and verified patient information for accuracy and compliance.
- Developed and maintained organized patient records within the database system.
- Attended training on topics such as trauma-informed care, cultural competence, ethics.
- Attended trainings on topics such as trauma-informed care, cultural competence, ethics.
Head Cashier
Plant Depot
San Juan Capistrano, CA
09.2016 - Current
- Increased customer satisfaction by efficiently processing transactions and resolving inquiries.
- Streamlined checkout process, enhancing customer experience and reducing wait times.
- Maintained accuracy in cash handling, minimizing discrepancies and ensuring balanced registers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Handled cash and card transactions at the register.
Front/Back Office
Raskey Chiropractor
Lake Elsinore, CA
06.2015 - 08.2018
- Streamlined patient flow by managing front and back office tasks, including appointment scheduling and record maintenance, resulting in improved patient experience.
- Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
- Maintained clean examination rooms and restocked supplies, contributing to a well-organized work environment that supported efficient operations.
- Expedited insurance claim processing by accurately recording patient information and submitting documentation promptly, reducing delays in reimbursement.
- Contributed to a well-organized work environment by maintaining clean examination rooms and restocking supplies regularly.
- Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting.
Education
Certificate - Medical Assisting
North-West College
Riverside, CAHigh School Diploma -
Elsinore High School
Wildomar, CASkills
- Loss Prevention
- Refunds and Exchanges
- Payment Processing
- Transaction Management
- Drawer Balancing
- Store Opening and Closing
- POS System
- Customer Relations
- Cashier Training
- Cash Handling
- Patient intake
- Insurance verification
- Effective communication
- Attention to detail
- Team collaboration
- Charting and clinical documentation
- Confidentiality
- Customer service
- Continuous improvement
- Adaptability
- Phone and email etiquette
Timeline
SPRX Intake Coordinator 1
Nufactor
04.2024 - Current
Head Cashier
Plant Depot
09.2016 - Current
Front/Back Office
Raskey Chiropractor
06.2015 - 08.2018
Certificate - Medical Assisting
North-West College
High School Diploma -
Elsinore High School