Nikia Smith
Whitsett,NC
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
4
4
years of professional experience
Work History
Team Lead Intake
Lincoln Financial
10.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
Claims Intake Specialist
Lincoln Financial Group
11.2022 - 10.2023
- Trained on AS Events
- Skilled helper in CIEC transition chat
- Communicate with roughly 50-90 customers throughout the day, answering questions and providing accurate information regarding their annuity contract through the utilization of multiple applications and platforms
- Work in a fast-paced, structured, team-oriented environment with a diverse group of employees focused on meeting the needs of the company and our customers through problem resolution
- Perform research to respond to customer inquiries and document customer interactions in the appropriate systems
- Identifies, recommends, and champions process improvements and organizational initiatives to positively influence the team and quality
- Maintain customer confidentiality while complying with privacy regulations and meeting or exceeding internal quality and service standards
- Works overtime as needed, potentially on short notice, during peak volume times to maintain those service standards.
Asset Protection Associate
Walmart
06.2020 - 02.2024
- Detects safety risks and resolves any issues.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
Education
High school or equivalent - General Studies
Coatesville Area Senior High School
Coatesville, PA06.2006
Skills
- Microsoft office for scheduling (3 years)
- Inventory Management (3 years)
- Training & Development (2 years)
- Hiring (2 years)
- Customer Service Skills (6 years)
- Key Holder
- Payroll
- Operations
- Training
- Scheduling
- Inventory
- Microsoft Word
- Team Building
- Word
- Labor Cost Analysis
- Retail Management
- Supervising Experience
- Team Management
- Profit & Loss
- Management
- Loss Prevention
- CCTV
- Recruiting
- Skilled in Microsoft Office (Word, PowerPoint)
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
Typingspeed
45 WPM
Timeline
Team Lead Intake
Lincoln Financial
10.2023 - Current
Claims Intake Specialist
Lincoln Financial Group
11.2022 - 10.2023
Asset Protection Associate
Walmart
06.2020 - 02.2024
High school or equivalent - General Studies
Coatesville Area Senior High School
Similar Profiles
Marc GallantMarc Gallant
Account Executive at Lincoln FinancialAccount Executive at Lincoln Financial
Traci ReidTraci Reid
Agile Scrum Master at Lincoln FinancialAgile Scrum Master at Lincoln Financial
Margaret NowlanMargaret Nowlan
Annuity Internal Wholesaler at Lincoln FinancialAnnuity Internal Wholesaler at Lincoln Financial
Madison McFarlandMadison McFarland
Senior Installation Processor at Lincoln FinancialSenior Installation Processor at Lincoln Financial
Drea BettsDrea Betts
College Athlete at Bluefield State Women's BasketballCollege Athlete at Bluefield State Women's Basketball