Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Projects
Volunteering
Languages
Timeline
Generic

Noha Elgamal

Doha,Qatar

Summary

Energetic and highly motivated professional with a solid background in computer engineering, data analysis, administrative coordination, and customer service. Driven to learn quickly and advance computer proficiency, with a strong commitment to boosting productivity and performance through conscientious and detail-oriented approaches. Graduated with High Distinction in Computer Engineering, achieving a GPA of 3.83, and have been recognized on the Vice-President and Chief Academic Officer's List since Spring 2021 and the Dean's List since Spring 2020. Awarded the prestigious H.H. the Emir of Qatar's Scholarship for Academic Excellence at Qatar University for exceptional performance in secondary school. Diverse experience includes supporting team needs in both field and office settings, managing office operations efficiently, and excelling in high-volume call center environments. With excellent communication and relationship-building skills, Dedicated to continuous learning and excellence in all endeavors.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Administrative Coordinator

Qatar University
02.2024 - 05.2024
  • Managed administrative tasks and coordinated office activities to ensure smooth operation and support academic planning and quality assurance initiatives.
  • Conducted comprehensive data analysis to support strategic decision-making, providing insights and recommendations based on data trends and patterns.
  • Developed and maintained databases, ensuring the accuracy, integrity, and confidentiality of academic data.
  • Created detailed reports and visualizations to present findings to stakeholders, aiding in policy development and strategic planning.
  • Collaborated with various departments to gather, interpret, and analyze data, ensuring alignment with university goals and standards.
  • Utilized advanced statistical techniques and software tools to analyze academic performance, identify trends, and recommend improvements.
  • Coordinated meetings, prepared agendas, and documented minutes to facilitate effective communication and decision-making processes.
  • Ensured compliance with data governance and privacy policies, maintaining the confidentiality and security of sensitive information.
  • Provided administrative support and data-driven insights to enhance the quality and effectiveness of academic programs and services.

Data Analyst

Qatar University
09.2023 - 01.2024
  • Conducted comprehensive data analysis to support academic planning and quality assurance initiatives, ensuring data-driven decision-making processes.
  • Developed and maintained databases, ensuring accuracy and integrity of academic data.
  • Produced reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Extracted and interpreted data patterns to translate findings into actionable outcomes.
  • Managed large-scale databases to ensure timely access to critical information for key stakeholders.
  • Collaborated with various departments to gather and interpret data, ensuring alignment with university goals and standards.

Call Center Agent

Qatar University
01.2021 - 10.2021
  • Adhered to university policies and scripts to consistently achieve call-time and quality standards.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Verified accurate responses to questions and inquiries by maintaining advanced knowledge.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Entered customer information into customized computer system with HPSM Tickets to document and organize client records.
  • Analyzed and escalated complaints, issues and grievances to
    designated departments for investigation and response.
  • Addressed customer account discrepancies and concerns.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.

Education

Bachelor of Science - Computer Engineering

Qatar University
Al -Tarfa - Doha - Qatar
05.2024

Skills

  • Attention to Detail
  • Data Entry
  • Time Management
  • Team Collaboration and Leadership
  • Report Analysis and Documentation
  • Multitasking and Organization
  • Administrative Management
  • Decision-Making
  • Quality Assurance
  • Project Management and Support
  • Microsoft Office
  • Data Collection
  • Statistical Analysis
  • Scientific report writing
  • Proficient in Python, Java, Shell Scripting, MATLAB, Arduino coding
  • Proficient in PacketRacer, Logisim, MultiSim, Fritzing

Certification

  • Artificial Intelligence Fundamentals, IBM - May 2024
  • Cybersecurity Fundamentals, IBM - May 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA), CISCO - Feb 2023
  • A Hands-on Experience with AI for Visual Recognition and Reconstruction, KINDI Computing Research Center QU - Oct 2021
  • Cybercrime and How to Tackle It, KINDI Computing Research Center QU - Oct 2021
  • Participating in Qatar STEAM fair, Intel
  • Participating in "Injaz Qatar" activity and successfully
    completed JA Job Shadow Day, Sponsored by Microsoft company in Qatar
  • Participating in TED Talks workshop and attending the competition
  • Participating in Qatar debates, founded by Qatar Foundation
  • Participating in (Destination Imagination programme) and attending a workshop about (project management), Sponsored by AlFaisal Without Borders Foundation

Accomplishments

  • Achieved a high GPA of 3.83 , graduating with The High Distinction Award
  • Vice President and Chief Academic Officer's List Since Spring 2021 until Spring 2024
  • Dean's List Since Spring 2020 until Spring 2024
  • FP Distinguished Student Award in Fall 2019
  • H.H. the Emir of Qatar's Scholarship for Academic Excellence . Awarded this prestigious scholarship at Qatar University for being one of the top students in secondary school
  • Superior Grade in Secondary School 99.3%
  • 1st place award in National Student Research Fair "Science Sector" Issued by the Ministry of Education and Higher Education
  • 1st place in the Environmental Cultural League competition
  • 3rd place in Creative Speaker Competition

Projects

  • Autonomous UV-C Disinfection Robot Tailored for Healthcare Facilities - Senior Design Project
    Designed and developed an autonomous robot equipped with UV-C LEDs for disinfecting healthcare facilities, integrating advanced sensors and navigation algorithms for efficient operation. The Robot included 5 subsystems: Disinfection, Mapping, Navigation, Monitoring system, and Safety Control System.
  • Coin Recognition and Counting for Visually Impaired Individuals
    Developed a MATLAB-based system for recognizing and counting coins, using image processing techniques to aid visually impaired individuals in financial transactions.
  • Line-following Robot Design for ICSR 2023 Competition
    Designed and programmed a robot to follow a line in specified geometric patterns, showcasing precision control and autonomous navigation at the ICSR 2023 competition.
  • Robot Navigation and Control Project
    Implemented algorithms for a mobile robot to navigate in predefined paths (square, triangle, circle) using Arduino, demonstrating effective motion control and sensor integration.
  • Mechanical Gear Design Project
    Designed various gear systems (spur, bevel, worm) and analyzed their mechanical advantages, focusing on speed and torque optimization.
  • Development of Customized Stationary Drone System
    Created a drone with advanced motor control for stable hovering, incorporating passive components and motor drivers, emphasizing sound, movement, and light effects.
  • Role-Based Access Control (RBAC) System Implementation Using Linux
    Developed an RBAC system on an Ubuntu platform, managing user permissions efficiently with Shell Scripting and ACL utilities.
  • Lightweight Encryption-Decryption System - Speck Ciphering Algorithm
    Implemented the Speck ciphering algorithm in ARM Assembly and high-level languages, optimizing for performance and security in IoT devices.
  • Covid-19 Tracking System Using Python Programming Language
    Built a Python-based system to track Covid-19 cases and deaths, featuring data handling, user input validation, and dynamic classification of regions based on case data.
  • Travel Booking System Using JAVA Programming Language
    Developed a comprehensive booking system for managing customer, flight, and hotel data, integrating dynamic user interfaces and robust file management.
  • Unified Student Record Management - Data Structure Design Project Using JAVA Programming Language
    Designed a hybrid data structure for efficient student records management, combining hash tables, trees, and linked lists for rapid data operations.
  • System Administration Shell Scripting Project
    Created shell scripts for user authentication, network monitoring, and system performance evaluation, enhancing system reliability and security.
  • Socket Programming - Advance Network Services (FTP and DNS)
    Developed a Server/Client application providing concurrent FTP and DNS services using Java, implementing multithreaded server architecture.
  • Arduino and MATLAB Interface Development Project
    Designed MATLAB functions to interface with Arduino for bidirectional data operations, demonstrating efficient hardware-software integration.
  • Arduino-Based Sensory System Development Project
    Implemented profiling and LIDAR-like sensory systems using an ultrasonic sensor on an EV3 vehicle, collecting and plotting distance data in real-time.
  • Networking Infrastructure Design and Implementation for Gulf Five Star Hotels (GFSH) Using Packet Tracer
    Designed a centralized networking solution for GFSH, utilizing IPv4/IPv6 addressing, dynamic routing, and comprehensive network services on a simulated environment.
  • Audio Watermarking Using Frequency Domain Embedding Using MATLAB
    Developed an algorithm to embed watermarks in audio files using frequency domain techniques, ensuring minimal perceptual alteration and robust watermark retrieval.
  • Comparative Analysis of Network Routing Protocols (IGRP, EIGRP, RIP) - Academic Term Paper
    Analyzed and compared the performance of IGRP, EIGRP, and RIP routing protocols, evaluating their efficiency, reliability, and scalability.
  • Optimizing GPU Resource Allocation for Scalable Deep Learning Model Training in Heterogeneous Cloud Environments - Academic Term Paper
    Investigated dynamic GPU resource allocation strategies to enhance performance and cost-efficiency in cloud-based deep learning model training.
  • Building and Simulating a Simple (PSC) Computer Using LogiSim
    Designed and simulated a Simple Computer (PSC) using LogiSim, implementing both hardware and software aspects, including machine language programming (Assembly).
  • LogiSim Simulator and Instruction Set Architecture of the Computer
    Simulated the instruction set architecture of a computer using LogiSim, demonstrating understanding of CPU operations and micro-operations.
  • MARTINETTI DICE Game Design Using LogiSim
    Designed and implemented the MARTINETTI DICE game using LogiSim, focusing on digital circuitry and game logic.
  • Numerical Methods Project: Solving Engineering Problems Using Advanced Numerical Techniques
    Applied numerical methods to solve engineering problems, using techniques like Newton-Raphson and Bisection methods for accurate computational solutions.
  • Statistical Analysis of Student Arrival Time Patterns at Qatar University
    Conducted a statistical analysis of student arrival times, using data visualization and descriptive statistics to identify patterns and trends.
  • Statistical Analysis of USD/JPY Exchange Rates
    Analyzed USD/JPY exchange rates over 4.5 months, using statistical tools to evaluate data trends and fluctuations for financial insights.

Volunteering

  • Volunteering in Hamad Medical Corporation for 40 hours
  • Volunteering in the First Responder Basic Course at Hamad International Training Center for 25 hours
  • Volunteering in (Thawabet) competition for 50 hours
  • Volunteering in Amna Digital Olympics competition for 35 hours
  • Volunteering in Islamic competitions for 145 hours
  • Volunteering in Amna bint Wahb Secondary School for Girls for 5 hours in the morning queue



Languages

Arabic
Native language
English
Proficient
C2
Turkish
Elementary
A2

Timeline

Administrative Coordinator

Qatar University
02.2024 - 05.2024

Data Analyst

Qatar University
09.2023 - 01.2024

Call Center Agent

Qatar University
01.2021 - 10.2021

Bachelor of Science - Computer Engineering

Qatar University
Noha Elgamal