Nohemi Alvarez
Edinburg,Texas
Summary
Experienced customer service professional with a strong track record of delivering high-quality interactions and efficiently resolving client concerns. Recognized for collaborative approach and ability to adapt in dynamic environments. Expertise in problem-solving and active listening enables reliable support and ensures customer satisfaction.
Overview
7
7
years of professional experience
Work History
Advanced Customer Experience Representative C3
DISH NETWORK
01.2021 - Current
- Provide excellent customer service to each individual by connecting with them and resolving their issue while meeting QA Expectations and Metrics
- Multitask (helping customers while also being able to promptly communicate with superiors and using applications I got trained for)
- Created an energetic environment where customers can come in and feel welcomed to be assisted
- De-escalated customers
French Tutor
UTRGV Learning Center
03.2018 - 04.2021
- Professor's assistant, and aid in directing the French 1311 and French 1312 courses
- Duties include tutoring students in the beginnings of French to advanced French grammar
- Pronunciation, accent, written and oral is a precise skill to teach, but the passion I have for language and the dedication I have is what aids me and my students to progress
- Created workshops and creative avenues to engage my students and further their learning
Lead Tutor
UTRGV Learning Center
01.2019 - 01.2020
- Served as a Liaison with the program director and Student tutors
- Lead foreign language and social science tutors
- Aided with questions regarding payroll and pay periods
Education
Bachelor of Science - Civil Engineering
The University of the Rio Grande Valley
01.2022
Minor in French Teaching - Translation and culture
The University of the Rio Grande Valley
01.2018
Skills
- Leadership
- Teaching
- Communication skills
- Problem Solving
- Computer skills
- Time Management
- Management
- Customer Service
- Collaboration
- AutoCAD
- Matlab
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Adobe
- Photoshop
- Publisher
- Surveying
- Topography
- EDM (total station)
- Call center experience
- Customer education
- Complaint handling
Surveyingskills
- Able to Survey an area with EDM (total station)
- Automatic level with stadia (surveying)
- Determine different elevation with automatic level stadia
Activities
- 2016, Member of ASCE Club UTRGV, Present in detail an introduction of Water and the contaminants of the environment, Secretary of the Freshman ASCE (American Society of Civil Engineers), HESTEC Volunteer Helped small children get hands-on experience with a real-life water balloon catapult, HESTEC Volunteer display of the Steel Bridge
- 2017, Member of one of the French Clubs at UTRGV and unofficially secretary, Help create topics of discussion for future meetings, Annotate/Outline topics of current meetings
- 2018, Member of the World Language Club, Help students with pronunciation of French poems for poetry day,
- 2018 President of the French club for the upcoming Fall semester, Plan meetings, Organize fundraisers, Engage in active presentation of the French language
Languages
Spanish
Native or Bilingual
French
Professional Working
Timeline
Advanced Customer Experience Representative C3
DISH NETWORK
01.2021 - Current
Lead Tutor
UTRGV Learning Center
01.2019 - 01.2020
French Tutor
UTRGV Learning Center
03.2018 - 04.2021
Minor in French Teaching - Translation and culture
The University of the Rio Grande Valley
Bachelor of Science - Civil Engineering
The University of the Rio Grande Valley
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