Nohemi Espinosa
El Paso,TX
Summary
Dynamic logistics professional with expertise in brokerage operations at Interglobal Logistics, adept at optimizing costs and managing a team. Proven track record in effective communication and quality assurance, ensuring timely cargo transport and customer satisfaction. Skilled in Windows OS and adept at handling confidential data under pressure.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Brokerage Operations Management
Interglobal Logistics
El Paso, TX
03.2012 - Current
- Optimize cost and negotiations with customers on truck loads as well as with trucking companies.
- Arrange cargo to be transported in a timely manner to and from any given destinations.
- Produce & complete booking confirmations.
- Ensure rates are within company standards.
- Manage a team of 5 employees & send weekly reports to owner.
- Track & trace freight to destination where its designated
- Ensure workload balance & consistent team coverage daily.
- Finalize escalations within reasonable ability.
- Respond to customer inquiries proactively communicate with them & manage floor when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolve customer problems and complaints on domestic and cartage issues
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Business Account Assistant
Sprint PCS Mobile Solutions
El Paso, TX
08.2011 - 02.2012
- Assisting Business’s all around the El Paso area with their Sprint services.
- Placing orders for the devices/units they are interested in, assist with billing issues they have, request Return kits for devices.
- Handle all office duties, data entry, go out to the field and deliver their phones and help set up the services, transfer all data from old devices to new.
Advanced Technical Support Agent
ACS
El Paso, TX
09.2009 - 08.2011
- Advance technical support agent, customer service, troubleshoots mobile phones/connections cards for internet service/phone services (Sprint PCS) issues.
- Customer care related issues, billing, and Data entry a plus, multi-tasking a must, customer service skills, and issue resolution.
- Take care of escalations. Inbound calls, very knowledgeable for windows OS 7, Vista, and XP and MAC pc. Service related issues.
Education
Undergraduate Bachelor of Science - Business with a Leadership & Management Certificate
University of Phoenix
Phoenix, AZ03-2026
GED -
Community College
El Paso, TX06.2005
Skills
- Logistics and trucking expertise
- Team management
- Transportation law knowledge
- Verbal and written communication
- Rapid learning and application
- Confidential data handling
- Quality assurance
- Pressure management
- Windows OS proficiency
- Task completion and decision-making
- Project management
- Strategic planning
- Excellent communication
Timeline
Brokerage Operations Management
Interglobal Logistics
03.2012 - Current
Business Account Assistant
Sprint PCS Mobile Solutions
08.2011 - 02.2012
Advanced Technical Support Agent
ACS
09.2009 - 08.2011
Undergraduate Bachelor of Science - Business with a Leadership & Management Certificate
University of Phoenix
GED -
Community College