Nohemi Olivas

• Processed patient billing, insurance claims, and payment postings with consistent accuracy.
• Reconciled accounts receivable records and resolved billing discrepancies with clinical and finance teams.
• Verified insurance eligibility, coverage details, and authorization requirements for treatment services.
• Monitored outstanding balances, followed up on overdue accounts, and maintained clear collection records.
• Applied billing codes, patient charges, and adjustments according to reimbursement guidelines and facility procedures.
• Maintained confidential financial records and ensured compliance with healthcare billing standards.

Assign tasks,monitor team performance,and support front-of-house and back house workers

Greet guest ,monitor service speed, and resolve complaints or issues immediately. Balance cash registers, handle safe drops, and approve register voids or comps.Enforce health,hygiene,and food safety standards like temperature logs

• Supervised front-end associates, ensuring efficient register coverage and consistent customer service.
• Trained cashiers on POS procedures, cash handling, and transaction accuracy.
• Resolved customer concerns at checkout, returns, and exchanges with professionalism.
• Monitored front-end operations to maintain merchandise recovery, cleanliness, and queue flow.