Nohemi Pena
Las Vegas,NV
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Real Estate Agent
Huntington and Ellis
Las Vegas , NV
06.2023 - Current
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Maintained current and accurate CRM database of prospective customers.
- Identified potential buyers through cold calling.
Mail Carrier
SNR.
Las Vegas, NV
06.2022 - 06.2023
- Routed all classes of mail in sequence of delivery along established route.
- Sorted mail to be delivered according to route and customer address.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
Customer Service Representative
Copart Auto Auctions
Las Vegas, NV
11.2020 - 06.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Reservations Spacialist
Station Casinos
Las Vegas, NV
10.2014 - 11.2020
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
- Assisted customers with reservations and cancellations in accordance with hotel policies.
Education
GED -
Mohave Community College
Bullhead City, AZ01-2012
Skills
- Contract negotiation
- Lead generation
- Fluent in Spanish
- Empathy and patience
- Professional telephone demeanor
- Customer service
Timeline
Real Estate Agent
Huntington and Ellis
06.2023 - Current
Mail Carrier
SNR.
06.2022 - 06.2023
Customer Service Representative
Copart Auto Auctions
11.2020 - 06.2022
Reservations Spacialist
Station Casinos
10.2014 - 11.2020
GED -
Mohave Community College
Similar Profiles
Kasey PerlingerKasey Perlinger
Realtor at Scofield Realty/Huntington And EllisRealtor at Scofield Realty/Huntington And Ellis
CHRISTIAN MENERACHRISTIAN MENERA
Paralegal Intern at ELLIS & ELLIS ATTORNEYS AT LAWParalegal Intern at ELLIS & ELLIS ATTORNEYS AT LAW
Jeffrey CohenJeffrey Cohen
Internet Sales Manager at Jim Ellis Cadillac And Jim Ellis GMCInternet Sales Manager at Jim Ellis Cadillac And Jim Ellis GMC
Anthony CervantesAnthony Cervantes
Server Assistant at Mastros Ocean ClubServer Assistant at Mastros Ocean Club
TEELA T. WASHINGTONTEELA T. WASHINGTON
Director of Recruiting Operations, Project Management, and Training at U.S. Army 5th Recruiting Brigade HeadquartersDirector of Recruiting Operations, Project Management, and Training at U.S. Army 5th Recruiting Brigade Headquarters