Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nohemi Pena

Las Vegas,NV

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

10
10
years of professional experience

Work History

Real Estate Agent

Huntington and Ellis
Las Vegas , NV
06.2023 - Current
  • Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Maintained current and accurate CRM database of prospective customers.
  • Identified potential buyers through cold calling.

Mail Carrier

SNR.
Las Vegas, NV
06.2022 - 06.2023
  • Routed all classes of mail in sequence of delivery along established route.
  • Sorted mail to be delivered according to route and customer address.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.

Customer Service Representative

Copart Auto Auctions
Las Vegas, NV
11.2020 - 06.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Reservations Spacialist

Station Casinos
Las Vegas, NV
10.2014 - 11.2020
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
  • Assisted customers with reservations and cancellations in accordance with hotel policies.

Education

GED -

Mohave Community College
Bullhead City, AZ
01-2012

Skills

  • Contract negotiation
  • Lead generation
  • Fluent in Spanish
  • Empathy and patience
  • Professional telephone demeanor
  • Customer service

Timeline

Real Estate Agent

Huntington and Ellis
06.2023 - Current

Mail Carrier

SNR.
06.2022 - 06.2023

Customer Service Representative

Copart Auto Auctions
11.2020 - 06.2022

Reservations Spacialist

Station Casinos
10.2014 - 11.2020

GED -

Mohave Community College

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Nohemi Pena