Nohemi Rodriguez
Amarillo,TX
Summary
Quote of Benefits Specialist with strong experience in patient communication, insurance verification, and team collaboration. Reliable and organized, with proven ability to manage multiple priorities, support workflow efficiency, and adapt to changing needs while contributing to team goals and patient satisfaction.
Overview
8
8
years of professional experience
Work History
Quote of Benefit Specialist
Therapy 2000
Irving, USA
08.2022 - Current
- Worked effectively in a fast-paced environment while maintaining accuracy and quality standards.
- Reviewed eligibility/benefits for medical insurance coverage to caregiver.
- Communicated with insurance companies to clarify patient eligibility and benefits.
- Participated in testing and trial implementation of new systems and processes with EMR, identifying issues and providing feedback to improve system performance.
- Assisted with training team members on processes, systems, and workflow procedures.
- Developed training material and job aid to educate staff on a new process.
- Served as a resource for team members by providing support and guidance as needed.
- Contributed to process improvements and helped streamline daily operations.
Patient Coordinator
H2 Health
Amarillo, USA
07.2018 - 07.2022
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Coordinated patient scheduling and managed appointment logistics to enhance clinic efficiency.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
Education
Bachelor of Arts - Criminal Justice
West Texas A&M University
Canyon, TX05-2023
Associate of Arts - Criminal Justice
Amarillo College
Amarillo, TX12-2020
High School Diploma -
Palo Duro High School
Amarillo, TX05-2009
Skills
- Benefits verification
- Insurance plan knowledge
- Patient intake processing
- Customer service
- Training support
- Problem-solving and conflict resolution
- Professionalism and ethics
Languages
Spanish (Fluent)
Timeline
Quote of Benefit Specialist
Therapy 2000
08.2022 - Current
Patient Coordinator
H2 Health
07.2018 - 07.2022
Bachelor of Arts - Criminal Justice
West Texas A&M University
Associate of Arts - Criminal Justice
Amarillo College
High School Diploma -
Palo Duro High School