Noira Escamilla
Herndon,VA
Summary
Results-driven professional to achieving maximum customer satisfaction every transaction and increasing Cross-sell products. person very friendly and reliable nature. Results-oriented individual with a passion for continuous learning and innovation, creative to solve problems and deliver high-impact solutions in fast-paced environments. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Employed excellent money handling.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Sales Associate
RIA MONEY TRANSFER
Herndon, US
05.2015 - 06.2021
- Responsible for dealing with various customers during the workday, assisting them with multiple transactions such as check cashing, money transfers as well bill paying, money order and buying/selling foreign currency.
- Use a multitude of office equipment such as 10 key calculators, telephones, fax machines, computers and accurately verify or enter customer information into the system and handled customer complaints in a professional manner, assist customers courteously with inquiries such as questions about the services and offer product advice, price and service.
- Maintained knowledge of current promotions, exchange, payment policies, and security practices.
- Processed returns, cancellations and refunds in accordance with company policies.
- Open and closed cash registers by counting money and prepare cash for bank deposit.
Education
Intermediate English Level Certificate - GED Preparation Courses
ADULT AND COMMUNITY EDUCATION (ACE)
07.2013 - 06.2014
HIGH SCHOOL -
EI SALVADOR
EL SALVADOR, SV 02.2007 - 12.2009
Skills
- Customer relationship building
- Balance cash drawers
- Fast learner
- Responsible
- Attention to detail
- Teamwork
- Friendly
- Empathy
- Enthusiastic
- Goal setting
- Gentle
- Problem-solving
- Self motivation
- Good communication
- Cash handling
- Positive attitude
- Punctual
- Excellent Customer service
- Product recommendations
- Complaint resolution
- Organized
Languages
- Spanish, Native
- English, Intermediate
Timeline
Sales Associate
RIA MONEY TRANSFER
05.2015 - 06.2021
Intermediate English Level Certificate - GED Preparation Courses
ADULT AND COMMUNITY EDUCATION (ACE)
07.2013 - 06.2014
HIGH SCHOOL -
EI SALVADOR
02.2007 - 12.2009