Nolan Allen
Clackamas
Summary
Dynamic Customer Service Representative with a proven track record at Home Depot, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for efficiently handling escalated calls and maintaining professionalism under pressure, while also supporting community events as a reliable team player.
Developed strong patient care skills in fast-paced healthcare environment, demonstrating excellent communication and teamwork abilities. Focused on delivering compassionate care and maintaining patient dignity. Looking to transition into new field, leveraging transferrable skills to contribute meaningfully to new team.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Home Depot
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Volunteer
Oregon Health Sciences University
06.2024 - 09.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of Science - Biology And Health Sciences
Oregon Institute of Technology
Klamath Falls, OR06-2027
High School Diploma -
Adrienne Nelson High School
Happy Valley06-2023
Skills
- Active listening
- Critical thinking
- Data entry
- Patient care
- HIPAA compliance
- Reliable team player
Timeline
Volunteer
Oregon Health Sciences University
06.2024 - 09.2024
Customer Service Representative
Home Depot
06.2023 - Current
Bachelor of Science - Biology And Health Sciences
Oregon Institute of Technology
High School Diploma -
Adrienne Nelson High School
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