Nolan Batur
Student
East Lansing,MI
Summary
I am an aspiring Advertising Management major looking to get real world work experience to begin my career. I prioritize courtesy and a positive demeanor while trying to optimize efficiency. I view data as art, and powerpoint as my brush.
Overview
2
2
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Customer Service Associate
Twin Lakes Golf And Country Club
05.2023 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Walgreens
05.2022 - 09.2022
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
Customer Service Associate
Papa Joes Grocery Store
04.2021 - 09.2021
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided customer feedback to management and identified areas of improvement for products and services.
Education
High School Diploma -
Stoney Creek High School
Rochester Hills05-2022
Bachelor of Science - Advertising Management
Michigan State University
East Lansing, MI 09.2022 - Current
Skills
- Negotiation
- Client Engagement
- Communication
- Inventory Management
- Mathematics
- Customer service
- Trade Desk Certified
- Programmatic Advertising
Languages
Mandarin
Languages
I took 4 years of Mandarin in High-school, and have continued to study the language and culture using courses like duo-lingo and rosetta stone throughout college.
Personal Information
Title: Student
Certification
I have taken the Trade Desk certification course and passed showing my competency regarding programmatic advertising.
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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