Nolan Fairfield
Muskegon,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Administrative Service Representative
Padnos Louis Iron & Metal
09.2022 - Current
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
Assistant Loan Processor
Riverbank Finance
08.2021 - 08.2022
- Streamlined loan application processing by implementing efficient document management systems.
- Enhanced customer satisfaction by providing timely and accurate updates on loan status.
- Assisted in closing loans quickly with thorough verification of applicant information and documentation.
- Contributed to positive work environment through effective teamwork and collaboration with colleagues.
Customer Service Cashier
Earth's Edge
07.2020 - 08.2021
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
BBA - Business
Grand Valley State University
Allendale, MI04.2027
High School Diploma -
Western Michigan Christian High School
Muskegon, MI05.2019
Skills
- System Updates
- Payment Acceptance
- Customer Relations
- Customer Support
- Conflict Resolution
- Time Management
References
Christopher Pagan; Direct Supervisor
- (616)-306-8108
- christopher.pagan@padnos.com
Cedric Williamson; FRU Director
- (616)-856-0608
- cedric.williamson@padnos.com
- Directly collaborated with to ensure customer service with auto customers
Timeline
Administrative Service Representative
Padnos Louis Iron & Metal
09.2022 - Current
Assistant Loan Processor
Riverbank Finance
08.2021 - 08.2022
Customer Service Cashier
Earth's Edge
07.2020 - 08.2021
BBA - Business
Grand Valley State University
High School Diploma -
Western Michigan Christian High School
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