Nolan Jurcago
Mentor,OH
Summary
Dedicated Assistant Golf Professional with exceptional customer service skills, adept at enhancing member satisfaction and streamlining operations. Committed to fostering player development and efficient team collaboration.
Overview
13
13
years of professional experience
Work History
Assistant Golf Professional
Blackbrook Golf Course
Mentor, OH
03.2025 - 12.2025
- Ran Junior programs and adult programs
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Conducted private lessons focusing on individual player development and improvement.
- Streamlined tee-time reservation process by implementing an online booking system, reducing wait times and increasing customer satisfaction.
Uber Driver
Uber
Mentor, OH
01.2021 - 02.2025
- Delivered exceptional customer service, Communicating daily with Stores and customers efficiently.
- Followed applicable traffic regulations and traffic laws.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
Grounds Crew Member
Kirtland Country Club
Kirtland Ohio
08.2021 - 12.2021
- Trained new staff on safe equipment handling and best practices for grounds care.
- Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
- Promoted teamwork among crew members through clear communication and cooperation during project execution.
- Provided excellent customer service to patrons by addressing inquiries or concerns related to groundskeeping work.
Golf Tour Director/Scorekeeper
Northcoast Golf Tour
Concord, OH
05.2020 - 08.2020
- Set up tour events
- Communicated with players and built strong relationships with other staff as well as Golf course employees
- Assisted in preparing game materials, including score sheets and player rosters, ahead of events.
- Documented game actions to accurately update league, player and team statistics.
Golf Caddy
Kirtland Country Club
Kirtland Ohio
05.2013 - 09.2018
- Provided exceptional customer service to golfers, enhancing overall experience and club reputation.
- Assisted players with course navigation, ensuring timely gameplay and optimal performance.
- Maintained golf equipment and carts, ensuring readiness for daily operations.
- Developed strong relationships with club members, fostering loyalty and repeat visits.
Education
Accounting
Lakeland Community College
Willoughby, OH04-2023
Skills
- Currently a 3 Handicap with great teaching skills
- Very Able to adapt to new skills being required from me
- Was a top ranked junior golfer in Ohio
Timeline
Assistant Golf Professional
Blackbrook Golf Course
03.2025 - 12.2025
Grounds Crew Member
Kirtland Country Club
08.2021 - 12.2021
Uber Driver
Uber
01.2021 - 02.2025
Golf Tour Director/Scorekeeper
Northcoast Golf Tour
05.2020 - 08.2020
Golf Caddy
Kirtland Country Club
05.2013 - 09.2018
Accounting
Lakeland Community College