Nolan Mellick
Athol,ID
Summary
Dynamic and results-oriented professional with extensive experience at Silverwood Theme Park Inc., Athol ID, excelling in high-stress situations and leadership roles. Demonstrated ability to enhance guest experience and safety through effective communication and incident reporting. Skilled in collaboration and decision-making, significantly contributing to team success and operational efficiency.
Overview
2
2
years of professional experience
Work History
Security Officer
Silverwood Theme Park Inc. Athol ID
08.2024 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with EMS during medical emergencies.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Guest Services Supervisor
Silverwood Theme Park Inc. Athol ID
04.2023 - 09.2024
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Managed bag check working to ensure prohibited items were not allowed into the park.
- Assisted in crowd control and traffic control during prime activity hours.
Loss Prevention Officer
Silverwood Theme Park Inc. Athol ID
09.2023 - 11.2023
- Observed video surveillance systems for prompt emergency response.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, ensuring a safe experience for employees and customers alike.
- Collaborated with fellow security officers to apprehend misbehaving customers.
- Supervised traffic direction during prime activity hours.
Food and Beverage Server
Silverwood Theme Park Inc. Athol ID
04.2022 - 09.2022
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
Education
High School Diploma -
Homeschool
Athol, ID06.2024
Skills
- Report Writing
- Incident Reporting
- Great interpersonal skills
- Efficient communicator
- Decision making
- Competent in stressful situations
- Fantastic work ethic
- Leadership skills
- Respectful of coworkers and superiors
Accomplishments
- Supervised team of 60+ staff members.
- Worked my way into supervisor position in under a year.
- Never been late to work or missed a scheduled shift.
- Became assistant martial arts instructor with 4+ years of experience.
Martial artist
Began training in September of 2019, excelled in arts including: Judo, Jujitsu, and boxing. Graduated to instructor and continue to train.
Timeline
Security Officer
Silverwood Theme Park Inc. Athol ID
08.2024 - Current
Loss Prevention Officer
Silverwood Theme Park Inc. Athol ID
09.2023 - 11.2023
Guest Services Supervisor
Silverwood Theme Park Inc. Athol ID
04.2023 - 09.2024
Food and Beverage Server
Silverwood Theme Park Inc. Athol ID
04.2022 - 09.2022
High School Diploma -
Homeschool
Similar Profiles
Jody PotratzJody Potratz
Ride Operator at Silverwood Theme Park Inc. Athol IDRide Operator at Silverwood Theme Park Inc. Athol ID
Rebeccah PossingerRebeccah Possinger
Server Trainer at Silverwood Theme Park Inc. Athol IDServer Trainer at Silverwood Theme Park Inc. Athol ID
Myles WomackMyles Womack
Team Leader at Silverwood Theme Park Inc. Athol IDTeam Leader at Silverwood Theme Park Inc. Athol ID