Nolan Nabbefeld
Appleton,WI
Summary
Customer Success professional with over 10 years of experience working for Fortune 500 companies in the Technology, Retail and Insurance Industries.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Associate Manager
T-Mobile
03.2023 - Current
- Developed team members leading to store ranking in the top 10% of the country
- Developed and identified areas of improvement on individual team members leading to improved metrics and multiple team members ending Q4 in the top 10% of all mobile experts in the US
Implementation Manager
Pacvue
05.2022 - 03.2023
- Managed new platform implementations along side head of partnerships
- Collaborated with product, development, and external partner contacts on new platform launches.
- Maintained and evolved onboarding processes with feedback from sales, external partners and clients.
- Led the integration process for Amazon, Walmart, Sam’s Club, Kroger, Citrus ad, Instacart and Criteo.
- Established Zendesk ticketing process for onboarding requests handling all managed platforms
- Facilitated account termination process with billing teams to ensure contract obligations
Senior Product Support Specialist
XILO
10.2021 - 05.2022
- Presented to C suite executives on current and future products.
- Analyzed and applied technical information from interviews with the client base and reported findings to the development team. Resulting in reduction of open tickets by 40% and increased client satisfaction scores by 60%.
- Managed and prioritized multiple projects simultaneously, worked independently and drove results by maintaining a customer renewal rate of 90%.
Claims Customer Service Representative
Guardian Life Insurance
06.2019 - 10.2021
- Resolved customer inquiries regarding claims processes and policy details.
- Processed and managed claims effectively using industry-standard software systems.
- Assisted customers in gathering necessary documentation for claim submissions.
- Educated clients on coverage options, enhancing understanding of policies offered.
Technical Support Representative
Spectrum
01.2017 - 06.2019
- Ensured provision of excellent customer service along with investigating and correcting technical issues and complaints regarding quality and equipment
- Executed impactful workflow plans and strategies to streamline technician appointments and the timeframes and kept up quality control measures and ongoing quality control targets by reducing time needed for technicians to resolve field issues.
- Diagnosed and troubleshot technical issues related to internet and cable services.
Brand Representative
Abercrombie & Fitch
01.2014 - 03.2017
- Enhanced business profitability and effectiveness while handling business online ordering and delivering online orders, resulting in an 40% increase of total online orders.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion. By educating clients on our most recent promotions and upcoming marketing campaigns.
Education
Help Desk Support Certification -
Fox Valley Technical College
Appleton10.2021
Skills
- Business Process Management
- Customer Onboarding
- Software Implementation
- Strategic Partnerships
- Staff training and development
- Sales strategy development
Certification
Project Management Professional- Coursera July 2024
Business Intelligence- Coursera April 2024
Digital Marketing and E-Commerce- Coursera April 2022
HCI HR Certification- Coursera November 2023
Data Analytics- Coursera October 2021
Timeline
Retail Associate Manager
T-Mobile
03.2023 - Current
Implementation Manager
Pacvue
05.2022 - 03.2023
Senior Product Support Specialist
XILO
10.2021 - 05.2022
Claims Customer Service Representative
Guardian Life Insurance
06.2019 - 10.2021
Technical Support Representative
Spectrum
01.2017 - 06.2019
Brand Representative
Abercrombie & Fitch
01.2014 - 03.2017
Help Desk Support Certification -
Fox Valley Technical College