Nolan Nail
Kansas City,MO
Summary
Dynamic professional with a proven track record at UPS, excelling in customer satisfaction and delivery schedule adherence. As an Infantry Squad Leader, I enhanced team leadership and developed training programs, fostering a culture of reliability and responsibility. Committed to building strong client relationships while ensuring safety and efficiency in all operations.
Overview
14
14
years of professional experience
Work History
Driver
UPS
11.2019 - Current
- Collaborated with dispatch teams to coordinate logistics and address service issues promptly.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Infantry Squad Leader
United States Marine Corps and Army National Guard
03.2012 - 08.2025
- Identified issues between soldiers and successfully resolved problems through active listening and interpersonal communication.
- Developed cohesion among team members through regular team-building exercises and open communication.
- Promoted a culture of continuous improvement within the squad, consistently seeking ways to optimize processes and increase efficiency.
- Maintained 100% accountability of assigned equipment worth more than $256,000.
Education
High School Diploma -
Branson High School
Branson, MOSkills
- Customer satisfaction
- Delivery schedule adherence
- Client relationship management
- Product knowledge
- Team leadership
- Firearm safety
- Firearms training
- Reliable and responsible
Timeline
Driver
UPS
11.2019 - Current
Infantry Squad Leader
United States Marine Corps and Army National Guard
03.2012 - 08.2025
High School Diploma -
Branson High School