- Adventure Travel
- Reading
- Golfing
- Investing
- Cryptocurrencies
Nolan Smerekovsky
Cleveland
Summary
Customer Experience Specialist with background in enhancing client satisfaction and loyalty through effective communication and problem-solving. Strong emphasis on building visual learning documents, achieving results, and adapting to evolving needs. Skilled in conflict resolution, process optimization, and customer relationship management. Known for reliability and proactive approach to improving service standards.
Overview
5
5
years of professional experience
Work History
Customer Experience Manager
1st Day School Supplies
10.2023 - Current
- Gained customer loyalty by fostering positive relationships with consumers
- Managed over 300 accounts throughout the entire business cycle ensuring account growth and customer satisfaction
- Communicated with customers and gathered information on customer experience to improve company operations
- Created and developed strategies for customer satisfaction, loyalty and retention
- Maintained important account details through the use of a CRM - SalesForce
- Won over 50 new accounts while successfully renewing over 95% of my current book
R&D Analyst
Sherwin-Williams
07.2022 - 10.2023
- Collaborated closely with cross-functional teams, including sales, marketing, finance, engineering and operations
- Helped design, document and maintain system processes
- Identified and resolved data discrepancies to ensure accuracy
- Monitored key performance indicators to track progress toward goals
- Project Management - managed over 200 new product development projects ensuring they were on track and met key deadlines
- Worked with the IP team developing SOPs for Navigator Training
Marketing Specialist
Sherwin-Williams
01.2020 - 07.2022
- Managed Navigator, a New Product Development Portfolio system ensuring project data was up to date and presented properly to key stakeholders in the business
- Worked with key stakeholders to identify key project data needs to help make business decisions
- Utilized advanced analytics tools to uncover meaningful insights from large datasets
- Collaborated with cross-functional teams to ensure successful execution of projects in a timely manner
- Created Navigator training documents for best Navigator practices, used this to help train new Navigator users and stakeholders.
Education
BBA - Marketing Management/Sales Management
University of Akron
Akron, OH12-2021
Skills
- Cross-functional collaboration
- Account management
- Training programs
- Program improvement
- CRM software proficiency
- Microsoft office
- Project management
- Data analytics
Interests
Timeline
Customer Experience Manager
1st Day School Supplies
10.2023 - Current
R&D Analyst
Sherwin-Williams
07.2022 - 10.2023
Marketing Specialist
Sherwin-Williams
01.2020 - 07.2022
BBA - Marketing Management/Sales Management
University of Akron
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