Nolan Chapman
Chicago,IL
Summary
Hardworking employee with great customer service, multitasking, and time management abilities.
Overview
15
15
years of professional experience
Work History
Customer Advocate (dispatch - Remote)
Auto Club Group AAA
Dearborn, MI
05.2022 - 07.2024
- Monitored incoming calls, emails, chats and other communication channels for customer inquiries.
- Maintained a high level of professionalism when interacting with customers.
- Provided customer support through phone, email and chat channels.
Quality Inspector
PTI Solutions
Warren, MI
10.2021 - 01.2022
- Prepared reports outlining findings from inspections and tests conducted during production runs.
Creator
SPORT CAST
Inglewood, CA
01.2017 - 09.2021
- film photography, creative direction & video
Sales Associate / Warehouse
Harbor Freight Tools
Westland, MI
12.2014 - 12.2016
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
Maintenance
Service Master Clean
Southfield, MI
08.2014 - 01.2015
- Assisted with equipment selection and maintenance.
- Updated maintenance records and logs accurately.
Shift Leader
Cold Stone Creamery
Detroit, MI
01.2012 - 04.2014
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Assisted in training new employees on shift operations.
Customer Service Representative
Moosejaw
Madison Heights, MI
10.2012 - 01.2013
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
After-School Program Leader
Nataki Talibah Schoolhouse of Detroit
Detroit, MI
09.2009 - 06.2010
- Ensured safety of all participants at all times while participating in after-school program events.
- Monitored student performance throughout the program duration.
- Organized recreational activities such as sports tournaments or arts and crafts sessions.
Education
High School Diploma -
University High School
Ferndale, MI06.2010
Communications
Oakland University
Rochester, MISkills
- Flexible
- Excellent communicator
- Dependable (punctual)
- Hard-worker
- Strong technology & critical thinking skills
- Typing
- Attention to detail
- Customer services
References
- Ronald Pikes - (810) 919-9244
- Lucelia Stewart - (313)-888-4454
- Lorraine Hurst - (313)-533-1571
Timeline
Customer Advocate (dispatch - Remote)
Auto Club Group AAA
05.2022 - 07.2024
Quality Inspector
PTI Solutions
10.2021 - 01.2022
Creator
SPORT CAST
01.2017 - 09.2021
Sales Associate / Warehouse
Harbor Freight Tools
12.2014 - 12.2016
Maintenance
Service Master Clean
08.2014 - 01.2015
Customer Service Representative
Moosejaw
10.2012 - 01.2013
Shift Leader
Cold Stone Creamery
01.2012 - 04.2014
After-School Program Leader
Nataki Talibah Schoolhouse of Detroit
09.2009 - 06.2010
High School Diploma -
University High School
Communications
Oakland University