Nolia Bigwood
Lake Elmo,MN
Summary
Dynamic General Manager with proven expertise in team leadership, project management, and customer support. Committed to enhancing team productivity and operational efficiency.
Overview
2
2
years of professional experience
Work History
General Manager
Crisp & Green
Oak Park Heights, MN
07.2026 - Current
- Led daily business functions encompassing budgeting, staffing, scheduling, inventory control, customer service, and sales operations.
- Oversee daily restaurant operations to maintain efficient service and customer satisfaction.
- Directed staff scheduling and training to enhance team performance and ensure productivity.
- Identified areas for improvement in business practices and collaborated with departments to implement action plans.
Assistant Manager
Wrecktangle Pizza
Duluth, MN
09.2025 - 05.2026
- Managed shift operations and guided staff performance in a fast-paced setting.
- Delivered staff training on customer service protocols and food safety practices to support consistent operations.
- Maintained clear communication with team members to swiftly address customer inquiries and resolve concerns.
- Coordinated inventory control by tracking stock levels and proactively initiating orders to prevent stockouts.
Shift Lead
Crisp & Green
Duluth, MN
08.2024 - 09.2025
- Directed team members through busy shifts to maintain smooth workflow and service coverage.
- Collaborated with management to implement new procedures, streamlining operations and enhancing team performance.
- Trained new staff on food preparation and customer service standards, ensuring consistent operations and high-quality guest experiences.
- Guided customers through menu selections, enhancing satisfaction and promoting menu items.
Intern
Boulder Lake Environmental Learning Center
Duluth, MN
05.2024 - 08.2024
- Co-developed invasive species testing and environmental monitoring program, enhancing data collection processes.
- Collected, documented, and reviewed field data, contributing to improved environmental quality and conservation outcomes.
- Completed fieldwork with attention to detail and accurate reporting, ensuring compliance with established procedures and enhancing project integrity.
Education
Bachelor of Arts - Environment, Sustainability, And Geography
University of Minnesota Duluth
Duluth, MN12-2025
Skills
- Project management
- Data analysis
- Data collection
- Customer support
- Team leadership
- Troubleshooting expertise
- Communication skills
Timeline
General Manager
Crisp & Green
07.2026 - Current
Assistant Manager
Wrecktangle Pizza
09.2025 - 05.2026
Shift Lead
Crisp & Green
08.2024 - 09.2025
Intern
Boulder Lake Environmental Learning Center
05.2024 - 08.2024
Bachelor of Arts - Environment, Sustainability, And Geography
University of Minnesota Duluth