Summary

Overview

Work History

Education

Skills

Awards

Additional Information

Timeline

Nolita Wiley

Santee,CA

Summary

Hard-working Team Member, with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

years of professional experience

Work History

Partner

Starbucks

03.2024 - Current

Maintained clean and organized workspaces for optimal productivity and safety.
Promoted welcoming atmospheres by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Sales Associate

Tillys

07.2023 - 02.2024

Customer Experience, Reconciling Cash, Selling Product to Customers, Creating Displays, Styling Customers/Mannequins
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Outdoor Vending - Cast Member/ Disney College Program

The Walt Disney Company

01.2023 - 06.2023

Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.

Barista

Ding Tea

06.2021 - 11.2022

Serving drink and food, Customer Service, Inventory, Reconciling cash drawer
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Improved barista skills through one-on-one training sessions and practical demonstrations.
Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.