Nona Merchant
Sacramento,CA
Summary
Looking for a position working from home-remote. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Retired
State Of California
01.2015 - 01.2015
Retail Merchandising Associate
Macys Department Store
01.2014 - 12.2014
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Answered customer questions regarding store merchandise, department information, and pricing.
Technical Help Desk
Bank of America, Randstad Staffing
04.2010 - 07.2012
- Duties included first call resolution for incoming commercial client calls accessing Cashpro Online applications, including Information Reporting, Online statements, Global Payment Services (domestic and international) , Reconciliation, Positive Pay, Lockbox images, Image Access Inquiry, Cashpro University, Cashpro Mobile.
- Collaboration with General, Application, and Primary user types via Share Web application, resetting password, education client how to transition between applications.
- Performed browser maintenance for Internet Explorer 7 - 10, Mozilla Firefox 3.6 - 11 and Safari.
Customer Service Rep
AT&T Communications
12.2007 - 07.2009
- Handled customer questions via incoming calls, complaints, billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
- Offered alternative solutions where appropriate with the objective of retaining customer's business.
- Made financial decisions to protect/collect revenues and adjusts customer accounts and required to achieve a sales quota.
- Broad working knowledge of AT&T practices, operations, also demonstrated continued and consistent proficiency in skill sets utilized within the Host Call Center.
- Workforce system tracking.
- Received numerous accolades and for awards promoting superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Financial Services Representative
Charles Schwab, Adecco
05.2006 - 05.2007
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Maintained updated records of all financial transactions to support traceability.
- Produced financial statements and reports to comply with regulations.
Accounting Assistant 11, Accounts Receivable
University of California
12.2004 - 04.2006
- Prepared credit card reconciliation reports for multiple banks and preparation of journals in the Controller’s Office, General Accounting dept.
- Processed Petty cash funds for ten UCSF campuses with estimated activities over 500K per month.
- Created detailed procedures on Credit Card, reconciliation and Petty Cash set-up.
- Oversaw stale-dated checks and audit aging analysis.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
Accounting Specialist 11, Accounts Payable
University of California
08.2003 - 04.2004
- Held positions under five Supervisors in AP dept including vendor relations, billpay of invoices.
- Processed check request, blanket agreements.
- Maintained and generated purchase orders and voucher numbers, and researched vendor statements and payment inquiries.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Accounts Receivable
Vital Merchant Services
10.2002 - 06.2003
- Daily invoicing and posting of credit cards, checks and ACH payments.
- Completed revenue share and commission spreadsheets monthly for multiple banks.
- Reviewed the validity of merchant contracts.
- Verified daily invoice presentations and weekly invoice dumps.
- Posted/applied credit and debit memos.
- Provided support monthly Close AR dept Director and Manager.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Entered figures using 10-key calculator to compute data quickly.
- Supported management with end of month closing.
Finance Administrator
Innoventry
06.2000 - 09.2002
- Set up new vendors in the Accounts Payable system.
- Maintained a methodology of disbursement on outgoing checks with high volume production.
- Processed invoices through biometrics.
- Collaborated with collections dept researching returned checks.
- Documented payee notes and transition maintenance.
- Prepared bi-weekly payroll for 200+ employees and maintained all associated files.
- Prepared and posted receipts and deposits to facilitate standard bookkeeping.
- Submitted check request, and processed all incoming/outgoing mail.
Administrative Accounting Clerk
Robert Half International Inc.
02.1999 - 12.2000
- Accounting administrative as, headquarters’.
- Performed various tasks including accounts payable and accounts receivable processing.
- Prepared income statements and journalize assets and owner’s equity statements on QuickBooks for an assigned property management company.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Office Manager's Assistant
Caliber Logistics-Sun Microsystem
03.1995 - 12.1998
- Prepared presentations and flow charts.
- Processed annual reviews for 300+ employees.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained performance reviews to manager recommending additional training or advancements.
- Created expense reports, organized office files system (making changes as effective), and managed OSHA safety procedures for product distribution center (PDC).
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Payroll Specialist
Ryder’s Dedicated Logistics
01.1995 - 03.1995
- Uploaded and edited drivers’ trips from their data collection station.
- Manually entered Hostler trip sheets, and maintained hard copies of those sheets to support weekly reports.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed fuel tickets activity.
- Closed prior week’s activity, generated billing invoices.
- Updated employee personnel and Dept of transportation files.
Data Entry Clerk
Bank of America
04.1989 - 12.1994
- Entered data for IRS daily and quarterly tax payments (high volume production).
- Supervised and trained employees on CPT40 and B26 processing equipment.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Education
Associate of Arts - Accounting
Cosumnes River College
Sacramento, CA07.2023
No Degree - Accounting & Business Administration
Heald Business College
Roseville, CA2005
Skills
- JD Edwards/ PeopleSoft 8 - PO Invoicing/ Weblinks/ Microsoft Word/
- Keyboard - 65 wpm/ Credit - Debit Memos/ Microsoft Excel/
- Accounts Receivable CC-Check/ 10 - Key 14000 kph/ Microsoft PowerPoint/
- Accounts Payable - Vendor Setup/ Solomon/ Vitalsync/ VMS Order Maintenance/
- Lawson/ Cashpro Online/ MIBS/ Outlook/ etc
Timeline
Retired
State Of California
01.2015 - 01.2015
Retail Merchandising Associate
Macys Department Store
01.2014 - 12.2014
Technical Help Desk
Bank of America, Randstad Staffing
04.2010 - 07.2012
Customer Service Rep
AT&T Communications
12.2007 - 07.2009
Financial Services Representative
Charles Schwab, Adecco
05.2006 - 05.2007
Accounting Assistant 11, Accounts Receivable
University of California
12.2004 - 04.2006
Accounting Specialist 11, Accounts Payable
University of California
08.2003 - 04.2004
Accounts Receivable
Vital Merchant Services
10.2002 - 06.2003
Finance Administrator
Innoventry
06.2000 - 09.2002
Administrative Accounting Clerk
Robert Half International Inc.
02.1999 - 12.2000
Office Manager's Assistant
Caliber Logistics-Sun Microsystem
03.1995 - 12.1998
Payroll Specialist
Ryder’s Dedicated Logistics
01.1995 - 03.1995
Data Entry Clerk
Bank of America
04.1989 - 12.1994
Associate of Arts - Accounting
Cosumnes River College
No Degree - Accounting & Business Administration
Heald Business College
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