Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nona Joy Russell

Austin,Texas

Summary

A personable and energetic team player committed to excellence in all facets of customer service and administrative support. Friendly assistant with 10 years of experience carrying out clerical and customer service tasks. Seasoned in creating a welcoming and comfortable environment for guests. Skilled at supporting customers with simple and complex needs with professionalism and five-star top-rated service learned as a young adult by training at The Four Seasons and Radisson Hotels.

Overview

7
7
years of professional experience

Work History

Administrative Assistant & Receptionist

Cherry Bekaert Advisory, LLC
08.2023 - 10.2023
  • Assemble completed tax returns in Adobe format for electronic delivery.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Seasonal Tax Examiner Clerk/Document Code & Edit

Internal Revenue Service of the Department of Treasury
06.2022 - 01.2023
  • Worked along side my team to review documents for accuracy and processed confidential data into the appropriate programs and databases.
  • Handled confidential information in compliance with federal regulations and privacy laws.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.

Training, Self Employment Opportunities

GrantWorks Certification for TxCDBG August 2021
06.2021 - 04.2022
  • Trained and Completed the Department of Agriculture’s Texas Community Development Block Grant Implementation Exam for certification
  • Responsibilities include Project monitoring and compliance and labor and wage compliance
  • I spent time sharpening my skills through lessons

Receptionist / Assistant Property Manager

Durhman & Bassett Realty Group
11.2019 - 05.2021
  • I assisted all departments with various commercial property management and development operations
  • I assisted with accounts payable and receivables
  • I worked to build friendly and reliable communication with tenants and their needs according to each lease contract
  • I utilized proficient knowledge of Microsoft Windows, CRM Programs, Excel, Yardi, and Google Applications
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Receptionist/Accounting Support

JGEC Investments LLC
04.2018 - 09.2019
  • Supported business operations
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • I made bank deposits for brokerage partners as well as documented mineral right distributions to the database
  • I wrapped hundreds of presents a year
  • I cared for the staff's puppies and elderly dog needs, which was one of the best parts of my day.

Receptionist/Administrative Support

Personal Administrators Inc.
04.2017 - 03.2018
  • I assisted with office operations such as, processing, time stamping, and coding confidential mail for distribution among departments.
  • I set up meetings and lunches for managers.
  • I maintained vault inventory and filing systems for all managers
  • I cared for VIP guests, plants, pets. I ran errands.

Education

Undergrad Prerequisites - Science And English Literature

University of Texas Pan American Rio Grande Valley
Edinburg, TX

Skills

  • Customer Service Excellence
  • Quality Assurance
  • Reception Oversight
  • Dedicated Team Player
  • Relationship Building and Management

Timeline

Administrative Assistant & Receptionist

Cherry Bekaert Advisory, LLC
08.2023 - 10.2023

Seasonal Tax Examiner Clerk/Document Code & Edit

Internal Revenue Service of the Department of Treasury
06.2022 - 01.2023

Training, Self Employment Opportunities

GrantWorks Certification for TxCDBG August 2021
06.2021 - 04.2022

Receptionist / Assistant Property Manager

Durhman & Bassett Realty Group
11.2019 - 05.2021

Receptionist/Accounting Support

JGEC Investments LLC
04.2018 - 09.2019

Receptionist/Administrative Support

Personal Administrators Inc.
04.2017 - 03.2018

Undergrad Prerequisites - Science And English Literature

University of Texas Pan American Rio Grande Valley
Nona Joy Russell